Customer Service Associate

PT Dhira Global Utama; Jakarta Selatan; Presencial; IDR 72.540.000 - 111.600.000; Jornada completa

Descripción de la vacante

PT Dhira Global Utama is seeking a Customer Service Associate to provide responsive and empathetic support across live chat, phone, and email. You will handle inquiries, resolve issues, maintain accurate records, and collaborate with internal teams to ensure a positive customer experience.

The role requires at least a D3 or S1 degree, 1 year in customer service or a similar role, and strong English and Bahasa Indonesia communication.

Formación

• Minimum D3 or S1 qualification in any major.
• At least 1 year of experience in Customer Service, Call Center, or a similar role.
• Minimum English proficiency of CEFR B2 or equivalent.
• Strong verbal and written communication skills in Bahasa Indonesia and English.
• Patient, empathetic, detail-oriented, and customer-focused.
• Ability to work independently and as part of a team.

Responsabilidades

• Handle customer inquiries through live chat, phone calls, and email.
• Provide assistance regarding products, services, platforms, and account-related matters.
• Identify and resolve customer issues in a timely and professional manner.
• Manage customer feedback and complaints effectively.
• Maintain accurate customer records and documentation.
• Assist with translation and administrative tasks when required.
• Coordinate with internal teams to ensure customer issues are properly addressed and resolved.

Conocimientos

Customer service

Communication

English proficiency

Bahasa Indonesia

Teamwork

Attention to detail

Independent work

Educación

D3 or S1 in any major

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

As a Customer Service Associate, you will deliver responsive and empathetic support across live chat, phone, and email. You will handle customer inquiries, resolve issues, manage feedback, maintain accurate records, and collaborate with internal teams to ensure a positive customer experience. This role also involves supporting translation and administrative tasks when needed.

Key responsibilities

• Handle customer inquiries through live chat, phone calls, and email.
• Provide assistance regarding products, services, platforms, and account-related matters.
• Identify and resolve customer issues in a timely and professional manner.
• Manage customer feedback and complaints effectively.
• Maintain accurate customer records and documentation.
• Assist with translation and administrative tasks when required.
• Coordinate with internal teams to ensure customer issues are properly addressed and resolved.

What we're looking for

• Minimum D3 or S1 qualification in any major.
• At least 1 year of experience in Customer Service, Call Center, or a similar role.
• Minimum English proficiency of CEFR B2 or equivalent.
• Strong verbal and written communication skills in Bahasa Indonesia and English.
• Patient, empathetic, detail-oriented, and customer-focused.
• Ability to work independently and as part of a team.

Preferred qualifications

• CEFR, TOEFL, or IELTS certification as proof of English proficiency.
• Previous experience in financial services or a technology-driven environment.
• Familiarity with CRM systems and customer service platforms.
• Proficiency in Microsoft Office.
• Willing to work on a rotating shift schedule.