Payment Operations Specialist

Ajaib Group; Jakarta Pusat; Hybrid; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Performance bonus

Private insurance

Paid time off

Learning & Development

Hybrid work arrangement

Career growth

Employee perks

Collaborative culture

Job summary

Ajaib Group is seeking a Payment Operations Specialist to support daily operational processes with a focus on accuracy and data integrity. You will handle complex reconciliation, escalations, and continuous improvements while guiding a small team in a hybrid setup.

Ideal candidates have 2–3 years in operations or finance ops, strong data analysis skills, and experience presenting to stakeholders. Join us to help scale operations and build world-class financial experiences.

Qualifications

• 2–3 years of experience in operations, finance operations, or similar roles.
• Experience in handling transactions, reconciliations, or supervisory tasks.
• Basic data analysis skills (Excel, Sheets, SQL).
• Familiarity with Metabase, Jira, Trello or similar workflow tools.
• Ability to prepare and deliver presentations.
• Leadership, mentoring and coaching capabilities.

Responsibilities

• Execute end-to-end operational tasks with minimal supervision.
• Ensure accuracy, completeness, and compliance of processes.
• Handle complex reconciliation and exception cases.
• Investigate and resolve operational issues, including root cause analysis.
• Monitor SLA performance and queue health.
• Act as escalation point for operational issues.

Skills

Operations experience

Data analysis

Excel / Sheets / SQL

Leadership

Stakeholder management

Presentation skills

Communication

Problem solving

Mentoring

Tools

Metabase

Jira

Trello

Job description

Founded to transform retail finance, Ajaib Group is an Indonesian fintech unicorn breaking barriers to financial access. Having recently secured a $270M Series C—the single largest funding round in Southeast Asia over the past four years,we are backed by premier global investors including Y Combinator, Ribbit Capital, SoftBank, and SBI Holdings.

To build world-class products, we assemble world-class talent. Supported by our fully remote work arrangement, our team spans Eastern Europe, the Middle East, India, and Southeast Asia, allowing you to work with brilliant engineers and builders from around the globe from wherever you are.

Role Overview

We are looking for a Payment Operations Specialist to support day-to-day operational processes while ensuring accuracy, data integrity, and smooth transaction processing in line with defined SLAs. This role also serves as a key control point in the workflow, handling complex cases, managing escalations, and supporting team performance, while contributing to continuous operational improvements

• 2–3 years of experience in operations, finance operations, or similar roles
• Prior experience in handling transactions, reconciliations, or supervisory tasks is preferred
• Basic data analysis skills (Excel, Google Sheets, or SQL)
• Strong understanding of operational processes and reconciliation flows
• Familiarity with tools such as Metabase, Jira, Trello, or similar workflow management systems (preferred)
• Ability to prepare and deliver presentations
• Leadership skills with experience managing or guiding small teams
• Strong conflict resolution and problem-solving abilities
• Mentoring and coaching capabilities
• Strategic thinking for short-term operational improvements
• Good communication and stakeholder management skills

Key Responsibilities

• Execute end-to-end operational tasks with minimal supervision
• Ensure accuracy, completeness, and compliance of operational processes
• Handle complex reconciliation and exception cases
• Investigate and resolve operational issues, including root cause analysis
• Monitor SLA performance, queue health, and sub-team productivity
• Act as the escalation point for operational issues

• Performance Bonus - Get rewarded for the impact you make
• Private Insurance - Comprehensive health coverage for you
• Paid Time Off - Take the time you need to recharge and come back stronger
• Learning & Development - Company-sponsored training, courses, and professional certifications
• Hybrid Work Arrangement - Enjoy the flexibility of working both remotely and from the office
• Career Growth - Work closely with experienced leaders and take on meaningful ownership as we scale
• Employee Perks - Enjoy exclusive discounts, partnerships, and lifestyle perks
• Collaborative & High-Ownership Culture - Work with smart, driven people in cross-functional teams, take ownership, and make a meaningful impact for our users.