Onsite Service Engineer - AI Data Center

Dell Technologies Inc.; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Dell Technologies Inc. is seeking On-Site Service Engineers to support AI Server systems at customer locations. You will troubleshoot hardware, firmware, and software issues, perform maintenance, and drive rapid recovery during outages. Travel to customer sites is required to ensure uptime and service quality.

Join a global team and contribute to Dell AI and data center infrastructure, bringing diagnostic expertise and customer-focused solutions on-site in Batang, Indonesia.

Qualifications

• Minimum 5 years in technical support or field engineering.
• Hands-on experience with server, storage and networking hardware.
• Ability to interpret logs and perform root-cause analysis.

Responsibilities

• Provide on-site technical support for Dell AI Server systems and ensure reliability.
• Troubleshoot hardware, firmware and software issues; perform RCA and corrective actions.
• Perform server maintenance, firmware upgrades, health checks, and FCOs.
• Collaborate with engineering and customer teams to resolve critical issues.
• Identify recurring issues and suggest improvements for reliability.

Skills

Field engineering

Technical support

Diagnostics

Server hardware

Travel to customer sites

Education

Bachelors in IT

Associate degree

Tools

Dell hardware diagnostics

Job description

On‑Site Service Engineers - AI Data Center

Our On‑Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands‑on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross‑functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

What you'll achieve:

As an On‑Site Service Engineer, you will provide on‑site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross‑functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an On‑Site Service Engineer to be based in Batang, Indonesia.

Responsibilities

You will:

• Provide on‑site technical support for AI Server systems, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Qualifications

Take the first step towards your dream career. Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Minimum 5 years of experience in technical support, field engineering, or data center support.
• Hands‑on experience with server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement.
• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.
• Flexibility to support on‑call, overtime, or alternative work schedules and travel to customer sites as required.
• Ability to lift and move equipment up to 50 lbs, with a valid driver's license and reliable transportation.

Desirable Requirements

• Associate or Bachelor's degree in IT, Computer Engineering, or a related field.
• Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications.
• Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage.
• Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage.

About Us

Who We Are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.