Onsite Service Engineer - AI Data Center

Dell Inc.; Batang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Dell Inc. is seeking an On-Site Service Engineer to support AI Data Center operations at customer sites.

The role focuses on hands-on maintenance, diagnosing hardware, firmware, and software issues, and delivering rapid recovery during outages to keep systems available. As an On-Site Service Engineer, you will combine technical expertise with strong customer collaboration, ensuring preventive maintenance and continuous service improvements while working closely with cross-functional teams in

Responsibilities

• Provide on-site maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure.
• Work with customers and cross-functional teams to ensure uptime, reliability, and service quality.

Job description

On-Site Service Engineers - AI Data Center

Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

Whatyou’llachieve:

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an On-Site Service Engineer to be based in Batang, Indonesia.