Principal Engineer, Service Delivery

Dell Technologies Inc.; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Dell Technologies in Jakarta, Indonesia is seeking a Principal Engineer to design and deliver advanced solutions, automate operations, and improve reliability. You will create documentation and handover materials for sustained success within the Service Delivery team.

You will collaborate with Sales and Global Services, develop strategic account growth plans, and coordinate cross-functional teams across environments.

Qualifications

• 7-8 years of strong exposure in project deployment or management of enterprise infrastructures.
• Exposure in the deployment of DellEMC products such as PowerMax, Powerstore, Powerscale, Connectrix, Poweredge, GenAi, Dell Networking Switches (L2) and ECS.

Responsibilities

• Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement
• Coordinates the activities of technical solution team members to meet contract obligations and provides complex metrics and reporting support to all relevant stakeholders
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement
• Identifies opportunities for growth and innovation
• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships

Skills

Rack installation

Rack operations

Firmware upgrades

GPU diagnostics

L2/L3 networking

SonicOS

NVIDIA switches

Cumulus OS

Kubernetes

Ubuntu

OpenShift

Travel SEA

Tools

SonicOS

NVIDIA Switches

Cumulus OS

Kubernetes

Ubuntu

OpenShift

Job description

Principal Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

What you’ll achieve:

As a Principal Engineer, you will design and deliver advanced solutions, automate operations, and improve reliability. You will create documentation and handover materials for sustained success.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Service Delivery team based in Jakarta, Indonesia.

Responsibilities

You will:

• Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement
• Coordinates the activities of technical solution team members to meet contract obligations and provides complex metrics and reporting support to all relevant stakeholders
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement
• Identifies opportunities for growth and innovation
• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirement

• Experience in handling installation of Air Cooled and/or Liquid cooled racks
• Experience in performing physical activities (rack/stack/power-on/firmware upgrades) for AI servers (Dell/SuperMicro/Lenovo/HPE)
• Experience in performing physical activities (rack/stack/power-on/firmware upgrades) for Network switches (Dell/Nvidia/Arista/Cisco)
• Experience in running GPU diagnostics
• Experience in configuring L2/L3 networking using Sonic OS (Dell/Nvidia Switches)
• Experience in configuring L2/L3 Leaf/Spine networking using Nvidia Spectrum switches/Cumulus OS
• Experience in InfiniBand switches
• Knowledge of Kubernetes, Ubuntu, Openshift will be advantageous.
• High amount of travel across SEA

Desirable Requirements

• 7-8 years of strong exposure in project deployment or management of enterprise infrastructures.
• Exposure in the deployment of DellEMC products such as PowerMax, Powerstore, Powerscale, Connectrix, Poweredge, GenAi, Dell Networking Switches (L2) and ECS.

About Us

Who We Are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.