AI Data Center Onsite Engineer — Hands-On Support

Dell; Indonesia; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Dell Technologies is seeking On-Site Service Engineers in Batang, Indonesia to support AI Data Center and Dell AI Server systems at customer locations. You will provide hands-on maintenance, troubleshooting, and rapid recovery to ensure system uptime and reliability.

Join us to work closely with customers and cross-functional teams, delivering preventive maintenance, and continuous service improvements while traveling to client sites as required.

Qualifications

• Minimum 5 years of experience in technical support, field engineering, or data center support.
• Hands-on experience with server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement.
• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.
• Flexibility to support on-call, overtime, or alternative work schedules and travel to customer sites as required.
• Ability to lift and move equipment up to 50 lbs, with a valid driver’s license and reliable transportation.

Responsibilities

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Skills

Server hardware

Storage hardware

Networking hardware

Diagnostics & troubleshooting

On-site support

Travel readiness

Education

Associate or Bachelor’s degree in IT/Computer Engineering

Tools

Dell Proven Professional Certification

Storage Technology Foundations

CompTIA Network+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Job description

Dell Technologies is seeking On-Site Service Engineers in Batang, Indonesia to support AI Data Center and Dell AI Server systems at customer locations. You will provide hands-on maintenance, troubleshooting, and rapid recovery to ensure system uptime and reliability.

Join us to work closely with customers and cross-functional teams, delivering preventive maintenance, and continuous service improvements while traveling to client sites as required.