Onsite & Remote Desktop Support Engineer

Axiom Technologies; Jawa Timur; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Axiom Technologies is seeking a capable IT professional to coordinate activities and provide onsite/on-call end-user support within the organisation’s desktop computing environment. You will ensure timely, accurate service delivery across Windows/macOS/Linux platforms.

Responsibilities include handling tickets, configuring new workstations, and maintaining asset inventory while collaborating with IT teams on escalations and security tasks. Onsite support in Indonesia is required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Helpdesk

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a capable IT professional to coordinate activities and provide onsite/on-call end-user support within the organisation’s desktop computing environment. You will ensure timely, accurate service delivery across Windows/macOS/Linux platforms.

Responsibilities include handling tickets, configuring new workstations, and maintaining asset inventory while collaborating with IT teams on escalations and security tasks. Onsite support in Indonesia is required.