IT Support & Administration Specialist (On-Call)

PT BBN Airlines Indonesia; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT BBN Airlines Indonesia is seeking an experienced IT support professional to provide first-level helpdesk assistance across phone, email, chat, and in-person channels. The role includes maintaining laptops, desktops, printers, and peripherals, and troubleshooting Windows, macOS, and network issues.

You will administer user accounts, email, and access rights via Microsoft 365 and Active Directory, log and resolve tickets within SLAs, and escalate complex problems.

Qualifications

• Degree in Information Systems, IT or related field.
• At least three years of related IT support experience.
• Practical knowledge of hardware and software troubleshooting.
• Familiar with Windows and macOS, MS 365, basic networking.
• Strong communication skills and service orientation.
• ITIL Foundation, CompTIA A+ or CompTIA Network+ preferred.
• Willingness to work shifts and participate in on-call support.
• Aviation experience is an advantage.

Responsibilities

• Provide first-level IT support via phone, email, chat, and in person.
• Install, configure, and maintain laptops, desktops, printers, and peripherals.
• Troubleshoot hardware, software, Windows, macOS, and network issues.
• Manage user accounts, email, and access rights using Microsoft 365 and Active Directory.
• Log and resolve tickets within SLAs; escalate when needed.
• Maintain IT asset inventories and licenses.
• Assist with onboarding/offboarding, procurement, and documentation.
• Set up meeting rooms and conferencing with Teams and Zoom.
• Support data backups, antivirus, patching, and basic security compliance.

Skills

Communication skills

Service-oriented attitude

On-call support

IT administration

Education

Bachelor's degree in IT

Tools

Microsoft 365

Active Directory

Windows

macOS

Job description

PT BBN Airlines Indonesia is seeking an experienced IT support professional to provide first-level helpdesk assistance across phone, email, chat, and in-person channels. The role includes maintaining laptops, desktops, printers, and peripherals, and troubleshooting Windows, macOS, and network issues.

You will administer user accounts, email, and access rights via Microsoft 365 and Active Directory, log and resolve tickets within SLAs, and escalate complex problems.