Onsite Product Implementation & Training Specialist

PT Teknologi Kuliner Kekinian; Denpasar; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Teknologi Kuliner Kekinian seeks a customer-focused Product Implementation specialist to support post-purchase success. You will conduct facility walkthroughs, guide on-site implementations, and deliver on-site training to ensure successful deployment at customer sites.

Ideal candidates are Bali-based or willing to relocate, with 1–2 years in related roles and strong English communication. A personal vehicle is required for on-site support and travel.

Qualifications

• Bachelor’s degree in any relevant field (preferably communications, technology, or engineering).
• 1–2 years of experience in product implementation, management consulting, enterprise product management, technical support, or sales.
• Proficiency in English, both spoken and written.
• Based in Bali or willing to relocate to Bali.
• Own a personal vehicle for on-site customer support.
• Strong problem-solving, logical and analytical thinking.
• Good organizational skills and time prioritization.

Responsibilities

• Servicing the product after purchase.
• Visit customers and perform a walk-through of the facility and gather information to aid implementation.
• Guide the product team to perform the implementation at the customer’s facility.
• Render onsite training to the customer during implementation.
• Provide post-implementation follow-up to review the project and identify gaps.
• Act as backup resource to sales for online/onsite product demonstrations.
• Respond to customer-submitted support requests as needed.
• Participate in product development meetings to understand new functionalities and report customer feedback.
• Travel to customer facilities as necessary for implementations.

Skills

Problem solving

Analytical thinking

Time management

Communication

English proficiency

Education

Bachelor’s degree (communications/technology/engineering)

Job description

PT Teknologi Kuliner Kekinian seeks a customer-focused Product Implementation specialist to support post-purchase success. You will conduct facility walkthroughs, guide on-site implementations, and deliver on-site training to ensure successful deployment at customer sites.

Ideal candidates are Bali-based or willing to relocate, with 1–2 years in related roles and strong English communication. A personal vehicle is required for on-site support and travel.