Client Success & Post-Implementation Support

PT. GUESTPRO TEKNOLOGI INDONESIA; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT. GUESTPRO TEKNOLOGI INDONESIA is seeking a Customer Service Representative to provide post-implementation support and serve as the primary client contact after deployment.

You will handle inquiries and issues, recording and escalating where needed, while maintaining professional communication. Responsibilities include recording questions, assisting with data changes, validating resolutions, and following up until complete.

Qualifications

• Minimum education: SMK or D3 in IT, Information Systems, Accounting, or related field.
• Understanding of basic computer use, software, and web-based systems.
• Basic troubleshooting skills for system issues and application usage.
• Strong verbal and written communication skills.
• Ability to explain solutions to clients in simple language.
• Responsive, patient, solution-oriented, and client satisfaction focused.
• Able to work independently and as part of a team.
• Proficient with Microsoft Office or Google Workspace.
• Willing to work shift systems or outside regular hours if required.

Responsibilities

• Serve as the primary contact for clients after implementation completion
• Receive and record client questions, issues, and support requests
• Escalate technical issues or bugs to relevant teams
• Perform follow-up until issues are resolved
• Assist with data changes and configuration within authorized scope
• Validate issue resolution with clients
• Monitor recurring issues and propose improvements
• Maintain responsive and professional communication

Skills

Verbal communication

Written communication

Troubleshooting

Client support

Teamwork

Independent work

Education

SMK/D3 in IT/IS/Accounting

Tools

Microsoft Office

Google Workspace

Job description

PT. GUESTPRO TEKNOLOGI INDONESIA is seeking a Customer Service Representative to provide post-implementation support and serve as the primary client contact after deployment.

You will handle inquiries and issues, recording and escalating where needed, while maintaining professional communication. Responsibilities include recording questions, assisting with data changes, validating resolutions, and following up until complete.