Hotel Tech Customer Success | On-site Bali

servr.ai - guestx; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Competitive salary with incentives

Friendly team environment

Clear training and guidance

Career growth opportunities

Job summary

Servr.ai in Indonesia is seeking a Customer Success Specialist to be the main contact for hotel partners, helping them onboard smoothly and maximize value from the platform.

You will guide daily operations, address questions, and collaborate with product and support teams to ensure partners succeed. Fluency in English and Bahasa Indonesia, hospitality mindset, and comfort with new tech are essential.

Qualifications

• Experience in customer success, account management, or hospitality.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Onboard hotel partners and help them setup Servr.ai.
• Guide customers on using Servr.ai in daily ops.
• Assist with questions, issues, and best practices.
• Collaborate with internal teams to address needs.
• Monitor usage and adoption metrics.
• Provide simple reports to management.

Skills

Customer Success

Account Management

Hospitality

Bilingual English/Indonesian

Job description

Servr.ai in Indonesia is seeking a Customer Success Specialist to be the main contact for hotel partners, helping them onboard smoothly and maximize value from the platform.

You will guide daily operations, address questions, and collaborate with product and support teams to ensure partners succeed. Fluency in English and Bahasa Indonesia, hospitality mindset, and comfort with new tech are essential.