Onsite End-User IT Support Technician (VIP & Windows/Mac)

DXC Technology Company

Jakarta Pusat

On-site

IDR 100,440,000 - 167,400,000

Full time

6 days ago

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Job summary

DXC Technology Company is seeking an onsite IT support specialist to deliver high-quality deskside services at designated client sites. Responsibilities include hardware and software troubleshooting, IMACD activities, and VIP on-call support.

The role requires strong communication, coordination with infrastructure teams, and experience with Windows 11, Microsoft 365, and MacOS. English proficiency at a medium level is expected, with experience in ServiceNow a plus.

Qualifications

2+ years of deskside support experience (MNC support experience and VIP support experience preferred).
2+ years of hands-on experience with Windows 11 + Microsoft 365 support and troubleshooting.
Hands-on experience with MacOS support preferred.
Experience in using ServiceNow is preferred.
Good deskside support technical skills and basic infrastructure knowledge.
Good communication and coordination skills.
Medium level English reading/writing/speaking skills.

Responsibilities

Provide onsite technical and troubleshooting services within SLA time frame.
Hardware and software support for desktops/laptops, mobile devices, printers, etc.