Desktop Support Technician & Laptop Support Technician

Pengiklan Anonim; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pengiklan Anonim is seeking skilled Desktop & Laptop Support Technicians to install, configure, and troubleshoot Windows 10/11 across office devices. You will image desktops/laptops, install drivers and security updates, and address hardware or software issues to ensure secure, reliable workstations.

The role requires 1–3 years of end-user support, familiarity with AD/Entra ID, and strong customer communication.

Qualifications

• Diploma, degree, or technical IT certification.
• 1–3 years of desktop/laptop support or service-desk experience.
• Hands-on experience with Windows 10 and Windows 11.
• Solid understanding of computer hardware, BIOS/UEFI, and disk partitioning.
• Working knowledge of Microsoft 365 apps and Outlook.
• Basic TCP/IP, DNS, DHCP, Wi‑Fi, LAN, and VPN knowledge.
• Familiarity with Active Directory, Group Policy, Entra ID, and endpoint-management tools.
• Experience using remote-support and ticket-management tools.
• Ability to diagnose problems methodically and explain solutions clearly.

Responsibilities

• Install, configure, upgrade, and troubleshoot Windows 10/11.
• Format and image desktops and laptops using standard OS images.
• Install drivers, security updates, patches, and approved apps.
• Diagnose and resolve hardware, OS, software, and startup issues.
• Troubleshoot printers, scanners, docking stations, and peripherals.
• Configure email, profiles, antivirus, VPNs, Wi‑Fi, and LAN.
• Join devices to AD/Entra ID and apply policies.
• Manage user accounts, passwords, and access rights.
• Set up devices for new employees and assist with exits.
• Back up and restore user data during repairs or migrations.
• Replace RAM, storage, batteries, or keyboards as needed.
• Provide remote and on-site support; escalate when needed.
• Record incidents and resolutions in the ticketing system.
• Maintain hardware inventory and spare equipment.

Skills

Windows troubleshooting

Desktop hardware repair

Software installation

Network & peripheral troubleshooting

Data backup and migration

Customer service & communication

Incident documentation

Time management

Education

IT diploma/degree/certification

Tools

Remote-support tools

Ticket-management systems

Job description

Desktop & Laptop Support Technicians install, configure, maintain, and troubleshoot Windows-based computers. They provide technical support to end users, resolve hardware and software issues, and ensure devices remain secure, updated, and operational.

Key responsibilities

Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11

Format and reimage desktops and laptops using standard operating-system image

Install device drivers, security updates, patches, and approved applications

Diagnose and resolve hardware, operating-system, software, performance, and startup issues

Troubleshoot printers, scanners, docking stations, monitors, and other peripherals

Configure email, user profiles, antivirus software, VPNs, Wi-Fi, and LAN connectivity

Join computers to Active Directory or Microsoft Entra ID and apply required policies

Perform basic user-account, password, access, and group-management activities

Set up devices for new employees and recover equipment during employee exits

Back up and restore user data during repairs, replacements, and migrations

Replace or upgrade components such as RAM, storage drives, batteries, keyboards, and power adapters

Provide remote and on-site technical assistance to users

Record incidents, requests, troubleshooting steps, and resolutions in the ticketing system

Maintain hardware inventory, asset tags, software records, and spare equipment

Escalate unresolved or high-impact incidents to the appropriate technical team

Follow IT security, data-protection, software-licensing, and asset-management policies

About you

Diploma, degree, or technical certification in IT, Computer Science, or related field

1-3 years of desktop, laptop, service-desk, or end-user support experience

Hands-on experience installing and troubleshooting Windows 10 and Windows 11

Good understanding of computer hardware, drivers, BIOS/UEFI, file systems, and disk partitioning

Working knowledge of Microsoft 365 applications and Outlook

Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN technologies

Familiarity with Active Directory, Group Policy, Microsoft Entra ID, and endpoint-management tools

Experience using remote-support and ticket-management tools

Ability to diagnose technical problems methodically and communicate clearly with non-technical users

Preferred Certifications

Relevant OEM certifications from Dell, HP, or Lenovo

Key Skills

Windows installation, imaging, and troubleshooting

Desktop and laptop hardware repair

Software installation and configuration

Network and peripheral troubleshooting

Data backup, recovery, and migration

Customer service and communication

Incident documentation and time management

Ability to prioritize multiple support requests

Working Requirements

Ability to provide desk-side support and move IT equipment when required

Availability for occasional after-hours maintenance or urgent support

Willingness to travel between office locations, if applicable

COMPENSATION

Competitive compensation provided based on qualifications and expertise, along with company-provided housing, transportation, and flight tickets.