Remote IT Help Desk Technician I

The Auctus Group Ltd; Indonesia; À distance; IDR 55 800 000 - 100 440 000; Plein temps

Résumé du poste

The Auctus Group LLC is seeking a dependable Level 1 Help Desk Technician to provide first-line IT support to internal staff across operations, billing, reporting, and leadership teams in a remote-work environment.

The ideal candidate has 1–3 years of IT support experience, strong communication, and familiarity with Microsoft 365, Windows, macOS, and basic networking, with HIPAA security awareness preferred.

Qualifications

• 1–3 years of prior IT help desk or technical support experience.
• Experience supporting Microsoft 365 environments.
• Familiarity with Windows and macOS troubleshooting.
• Basic understanding of networking concepts, VPNs, printers, and endpoint devices.

Responsabilités

• Provide first-level support for hardware, software, and account-related issues.
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues.
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks.
• Escalate advanced technical issues to senior IT staff when necessary.
• Document tickets, troubleshooting steps, and resolutions accurately.
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment.
• Support remote employees using remote access and support tools.
• Maintain awareness of HIPAA and security best practices when handling systems and user data.
• Deliver excellent customer service and maintain professionalism during high-pressure situations.

Connaissances

Strong communication

Organizational skills

Customer service mindset

Multitasking

Outils

Microsoft Entra ID

Intune

ScreenConnect

Huntress

Description du poste

The Auctus Group LLC is seeking a dependable Level 1 Help Desk Technician to provide first-line IT support to internal staff across operations, billing, reporting, and leadership teams in a remote-work environment.

The ideal candidate has 1–3 years of IT support experience, strong communication, and familiarity with Microsoft 365, Windows, macOS, and basic networking, with HIPAA security awareness preferred.