Onsite Client Success & Training Specialist

PT Miliki Rumah Indonesia; Kota Bandung; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Miliki Rumah Indonesia in Bandung is seeking a proactive Client Success Officer to help developer partners adopt and maximize MilikiRumah SaaS platform. You will lead onboarding, deliver training, and support with technical inquiries to accelerate usage and sales outcomes.

This field-based role requires travel to client sites, English communication, a laptop, and a willingness to learn tech and engage with customers daily.

Qualifications

• Fresh graduates or candidates with 0–3 years of experience in client-facing roles.
• Bachelor's degree in Business, Management, Marketing, Communication, IS, or related field.
• Mandatory: Good English communication skills, both written and spoken.
• Confident in interacting with clients and conducting product demonstrations or training sessions.
• Mandatory: Own a personal vehicle and be willing to travel regularly for client visits.
• Mandatory: Own a personal laptop suitable for daily work, presentations, and software demonstrations.
• Possess a valid driver’s license (SIM A and/or SIM C).
• Willing to be based in Bandung, West Java, with regular field visits to client locations.

Responsibilities

• Assist new clients in onboarding and setting up the MilikiRumah SaaS platform.
• Conduct on-site and online product demonstrations and training sessions for property developers.
• Guide clients in understanding and using platform features, including AI chatbots, credit analysis, and lead management tools.
• Ensure clients are comfortable using the platform in their daily operations.
• Maintain regular communication with assigned clients to encourage active platform usage.
• Monitor basic client activity and follow up with users who need additional assistance or training.
• Conduct regular client visits to identify challenges and improve the user experience.
• Coordinate with internal teams to ensure client requests are addressed promptly.
• Provide basic troubleshooting and escalate complex issues to the relevant teams.
• Maintain accurate records of client interactions, training activities, issues, and follow-up actions.

Skills

Strong communication

English proficiency

Presentation skills

Customer focus

Proactive attitude

Independent work

Travel-ready

Education

Bachelor's degree in Business/Management/Marketing/Communication/Information Systems

Tools

MS Office

CRM software

Job description

PT Miliki Rumah Indonesia in Bandung is seeking a proactive Client Success Officer to help developer partners adopt and maximize MilikiRumah SaaS platform. You will lead onboarding, deliver training, and support with technical inquiries to accelerate usage and sales outcomes.

This field-based role requires travel to client sites, English communication, a laptop, and a willingness to learn tech and engage with customers daily.