SaaS Customer Success Lead (Hybrid)

Koltiva; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Flexible hours

Paid maternity / paternity leave

Job summary

Koltiva is seeking a Customer Success Officer in Indonesia to ensure excellent service across our web and mobile applications. You will onboard new clients, support users, and manage small SaaS projects, acting as the day-to-day strategic advisor for clients and translating product value into measurable outcomes.

You will drive adoption of new features, assist with training, handle inquiries via email, chat, and calls, and coordinate with product teams to translate requirements.

Qualifications

• Bachelor’s degree in related field (Agronomy/Business/IT/CS).
• Tech-savvy with mobile and web applications.
• Minimum 2 years in customer success, account or project management.
• Familiarity with commodity sectors is advantageous.
• Experience in multinational tech startups is a plus.
• Strong problem-solving and communication skills.
• Willing to travel across locations.
• Proficient in Office365 (Teams, Excel, PowerPoint).

Responsibilities

• Be the client’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Koltiva.
• Handle client success and satisfaction, managing SaaS projects, promoting the product's value, and strengthening the company's business presence in Indonesia.

Skills

English proficiency

Communication skills

Time management

Problem solving

Travel willingness

Education

Bachelor’s degree in related field

Tools

Office365

TEAMS

Excel

PowerPoint

Job description

Koltiva is seeking a Customer Success Officer in Indonesia to ensure excellent service across our web and mobile applications. You will onboard new clients, support users, and manage small SaaS projects, acting as the day-to-day strategic advisor for clients and translating product value into measurable outcomes.

You will drive adoption of new features, assist with training, handle inquiries via email, chat, and calls, and coordinate with product teams to translate requirements.