Onboarding Admin (Backoffice) Intern

PT Esensi Solusi Buana (ESB); Tangerang; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Esensi Solusi Buana (ESB) is seeking a Data Process & Onboarding Specialist to manage client master data for the ESB Core system. You will collaborate with Product Implementors and Product Consultants to ensure data accuracy, templating quality, and timely onboarding.

The role emphasizes transparent communication, empathetic collaboration, and agile execution. Candidates should have ERP knowledge, strong documentation skills, and a client-centric mindset to drive smooth handovers and

Qualifications

• Associate's or Bachelor's degree in IS, accounting, management or business admin.
• ERP process knowledge.
• Strong documentation and templating skills (BAST).
• Excellent verbal and written communication.
• Customer-centric with ownership mindset.
• Ability to work under pressure in a fast-paced setting.

Responsibilities

• Process, clean, and format client master data for ESB Core.
• Coordinate data updates with Product Implementors and Consultants.
• Identify and resolve onboarding data issues promptly.
• Verify and template deliverables before handover (BAST).
• Ensure BAST is approved and signed by stakeholders.
• Update onboarding progress with all relevant stakeholders.

Skills

Communication

Problem-solving

Attention to detail

Empathy

Ownership

Adaptability

Stakeholder management

Multitasking

Education

Associate's Degree or Bachelor's in IS/Accounting/Management/Business Admin

Tools

Jira

Zendesk

Trello

Excel

Job description

This position focuses on processing and managing client master data for the ESB Core system. This role acts as a bridge between internal stakeholders—specifically Product Implementors and Product Consultants—to ensure seamless data verification, accurate templating, and timely completion of the client onboarding process through honest communication, empathetic collaboration, and agile execution.

What You’ll Do (Responsibilities)

Data Processing & Onboarding

• Process, clean, and format client master data to prepare it for seamless upload into the ESB Core system, ensuring data accuracy and integrity.
• Execute data maintenance (updates, additions, and deletions) on behalf of clients after consulting with Product Implementors and Consultants, while maintaining transparency and accuracy.
• Identify and resolve onboarding data issues promptly through effective coordination, empathetic communication, and agile problem-solving.

Handover & Compliance (BAST Management)

• Perform thorough verification, checking, and templating of deliverables prior to project handover, ensuring accuracy and accountability.
• Coordinate closely with Product Implementors and Product Consultants to review, validate, and confirm data accuracy and completeness through open communication and collaboration.
• Ensure the BAST (Handover Acceptance Document) is properly checked, approved, and signed by the respective Product Implementor and Product Consultant before final issuance, maintaining transparency and compliance.
• Update onboarding progress regularly to all relevant stakeholders through clear and honest communication to maintain process momentum.

Quality & Team Development

• Maintain high standards of service quality in line with ESB’s established service guidelines, demonstrating accountability and commitment to reliable outcomes.
• Actively participate in technical and knowledge-sharing sessions to enhance individual and team capabilities and support continuous learning.
• Foster a collaborative team environment by understanding different perspectives and contributing to continuous workflow improvements.

Requirements

What Capabilities You’ll Need (Requirements)

• Education: Associate's Degree (D3) or Bachelor’s Degree in Information Systems, Accounting, Management, Business Administration, or a related field.
• Domain Knowledge: Understanding of Enterprise Resource Planning (ERP) processes and workflows.
• Tech Savviness: Mid-to-high technical proficiency, with the ability to explain complex technical concepts in simple and accessible terms.
• Documentation & Process: Familiarity with formal handover documentation, specifically BAST (Berita Acara Serah Terima) and data templating, with a strong commitment to accuracy and process integrity.
• Soft Skills:
• Excellent verbal and written communication and stakeholder management skills, with an emphasis on honest communication and building trust.
• Strong problem-solving abilities, high attention to detail, and the ability to work under pressure while adapting to changing priorities.
• High empathy, a customer-centric mindset, and a strong sense of ownership.
• Excellent adaptability and the ability to multitask effectively in a fast-paced environment.

Bonus Points If You Have the Following Skills

• Proficiency in advanced Microsoft Excel / Google Sheets functions (e.g., XLOOKUP, Pivot Tables, Data Validation) to streamline data cleaning and templating accurately and efficiently.
• Prior experience in F&B, Retail, or POS/ERP implementation (especially in Inventory, Recipe, or Accounting modules).
• Hands-on experience with project management or ticketing systems (e.g., Jira, Zendesk, Trello).
• Prior experience in data migration or client onboarding for SaaS products, with the ability to adapt to evolving client needs and operational requirements.

Established in 2018, ESB is Indonesia’s leading restaurant technology company, empowering the food and beverage industry with innovative, integrated, and easy-to-use digital solutions.

Our comprehensive ecosystem enables businesses to seamlessly manage every aspect of their F&B operations—from front-of-house to back-of-house—so they can focus on what truly matters: delivering great experiences and growing their business.

Whether you operate a small food stall, a bustling café, a cloud kitchen, or a nationwide restaurant chain, ESB provides a unified platform that simplifies operations, enhances efficiency, and drives performance.

Today, ESB proudly partners with some of Indonesia’s most prominent and fast-growing brands, including Starbucks, The People's Cafe, Bakerzin, Kimukatsu, and countless viral restaurants, cafés, and coffee shops across the nation.

At ESB, we live by our core values of Honesty, Empathy, and Agility—building technology with integrity, understanding our customers’ challenges, and adapting swiftly to an ever-changing industry landscape.

Join a growing, fast-paced, and dynamic technology company that’s shaping the future of Indonesia’s F&B industry.

It’s time to grow, learn, and make an impact with us.

#GrowingWithESB

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