Quality Assurance Engineer

PT Esensi Solusi Buana (ESB); Tangerang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Esensi Solusi Buana (ESB) is seeking a Quality Assurance Engineer to ensure high-quality software through hands-on testing across features from planning to release. You will identify gaps, advocate for the user experience, and drive testing initiatives with honesty and empathy.

In this role you will own test execution, coordinate with cross-functional teams, and help prevent defects by analyzing incidents and creating robust test cases.

Qualifications

• Bachelor's degree or equivalent experience per requirements.
• 1-3 years of software testing experience with automated and manual testing.
• Strong analytical and problem solving skills.
• Solid understanding of testing methodologies (functional, regression, UAT).
• Experience with API testing tools such as Postman or REST Assured.
• Ability to advocate for quality and push back on poor requirements.
• Comfort with ambiguity and asking the right questions.
• Attention to detail and commitment to high-quality software.
• Ability to write clear test plans, test cases, and bug reports.
• Strong cross-functional communication skills.

Responsibilities

• Identify testing gaps and risks early in the development cycle with transparency.
• Drive quality improvement initiatives and tooling with agility.
• Participate in requirement grooming and design reviews to ensure a smooth user journey.
• Own end-to-end testing for critical features and sign-off with rigorous evaluation.
• Analyze production incidents and create test cases to prevent recurrence.

Skills

1-3 years testing experience

API testing

Analytical thinking

User empathy

Strong communication

Write test plans & bug reports

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Postman

REST Assured

Job description

Quality Assurance Engineers are responsible for assessing the quality of specifications and technical designs to ensure timely, relevant, and meaningful feedback. We look for QA professionals who lead with honesty in reporting, empathy for the end-user’s experience, and the agility to adapt to fast-paced release cycles. You will be involved in end-to-end testing processes—from planning to execution—to improve system functionality, performance, reliability, and stability.

What you’ll do (Responsibilities):

• Identify testing gaps and risks early in the development cycle with honesty and transparency, proposing effective mitigation strategies.
• Drive quality improvement initiatives, including process improvements and tooling, with the agility to pivot as technology evolves.
• Participate in requirement grooming and design reviews to catch issues before development starts, using empathy to advocate for a seamless user journey.
• Own end-to-end testing for critical/complex features, ensuring high-quality sign-offs through rigorous and honest evaluation.
• Analyze production incidents and create test cases to prevent recurrence, demonstrating an agile response to real-world challenges.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• 1-3 years of experience in software testing, with the agility to handle both automated and manual testing environments.
• Good analytical and problem-solving skills to root out complex issues.
• Deep understanding of testing methodologies (functional, regression, and UAT) through an empathetic lens of how users interact with software.
• Experience with API testing tools (Postman, REST Assured, etc.).
• Honest Advocacy: A demonstrated ability to push back on poor requirements and advocate for quality even under pressure.
• Agility in Ambiguity: Comfortable working with incomplete requirements and possessing the communication skills to ask the right questions.
• Exceptional attention to detail and a passion for ensuring high-quality, reliable software products.
• Ability to write clear and concise test plans, test cases, and bug reports that communicate issues honestly and effectively.
• Strong communication skills for collaborating across multiple departments with empathy and professionalism.

Bonus points if you have the following skills:

• In-depth understanding of relational database queries.
• Experience in performance testing or security testing.
• A mindset of continuous improvement and the agility to learn new testing frameworks quickly.

Established in 2018, ESB is Indonesia’s leading restaurant technology company, empowering the food and beverage industry with innovative, integrated, and easy-to-use digital solutions.

Our comprehensive ecosystem enables businesses to seamlessly manage every aspect of their F&B operations—from front-of-house to back-of-house—so they can focus on what truly matters: delivering great experiences and growing their business.

Whether you operate a small food stall, a bustling café, a cloud kitchen, or a nationwide restaurant chain, ESB provides a unified platform that simplifies operations, enhances efficiency, and drives performance.

Today, ESB proudly partners with some of Indonesia’s most prominent and fast-growing brands, including Starbucks, The People's Cafe, Bakerzin, Kimukatsu, and countless viral restaurants, cafés, and coffee shops across the nation.

At ESB, we live by our core values of Honesty, Empathy, and Agility—building technology with integrity, understanding our customers’ challenges, and adapting swiftly to an ever-changing industry landscape.

Join a growing, fast-paced, and dynamic technology company that’s shaping the future of Indonesia’s F&B industry.

It’s time to grow, learn, and make an impact with us.

#GrowingWithESB

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