Onboarding Admin (Backoffice) Intern

PT Esensi Solusi Buana (ESB); Banten; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Esensi Solusi Buana (ESB) is seeking a data onboarding specialist to manage client master data for the ESB Core system. You will collaborate with Product Implementors and Product Consultants to verify data, template deliverables, and maintain onboarding momentum with transparent communication.

The role emphasizes accuracy, problem-solving, and adherence to BAST processes while supporting continuous learning and teamwork within a fast-paced environment.

Qualifications

• Associate or Bachelor degree in IS, Accounting, or related field.
• Understanding of ERP processes and workflows.
• Strong documentation and templating skills including BAST familiarity.
• Ability to explain technical concepts clearly to non-technical stakeholders.
• Strong communication and stakeholder management abilities.

Responsibilities

• Process, clean, and format client master data for ESB Core system ensuring accuracy and integrity.
• Execute data maintenance (updates, additions, deletions) after consulting with Product Implementors and Consultants.
• Identify and resolve onboarding data issues through coordination and agile problem-solving.
• Verify, check, and template deliverables before project handover (BAST management).
• Coordinate with Product Implementors and Consultants to review and confirm data completeness.
• Ensure BAST is checked, approved, and signed before final issuance.
• Update onboarding progress to stakeholders with clear communication to maintain momentum.
• Maintain high service quality per ESB guidelines and support learning sessions.
• Participate in knowledge sharing and foster collaborative team environment.
• Contribute to workflow improvements and continuous process improvements.

Skills

Communication

Stakeholder management

Empathy

Ownership

Adaptability

Multitasking

Education

D3 or Bachelor's in IS/Accounting/Business

Tools

Jira

Zendesk

Trello

Job description

About the Role

This position focuses on processing and managing client master data for the ESB Core system. This role acts as a bridge between internal stakeholders—specifically Product Implementors and Product Consultants—to ensure seamless data verification, accurate templating, and timely completion of the client onboarding process through honest communication, empathetic collaboration, and agile execution.

What You’ll Do (Responsibilities)

Data Processing & Onboarding

• Process, clean, and format client master data to prepare it for seamless upload into the ESB Core system, ensuring data accuracy and integrity.
• Execute data maintenance (updates, additions, and deletions) on behalf of clients after consulting with Product Implementors and Consultants, while maintaining transparency and accuracy.
• Identify and resolve onboarding data issues promptly through effective coordination, empathetic communication, and agile problem-solving.

Handover & Compliance (BAST Management)

• Perform thorough verification, checking, and templating of deliverables prior to project handover, ensuring accuracy and accountability.
• Coordinate closely with Product Implementors and Product Consultants to review, validate, and confirm data accuracy and completeness through open communication and collaboration.
• Ensure the BAST (Handover Acceptance Document) is properly checked, approved, and signed by the respective Product Implementor and Product Consultant before final issuance, maintaining transparency and compliance.
• Update onboarding progress regularly to all relevant stakeholders through clear and honest communication to maintain process momentum.

Quality & Team Development

• Maintain high standards of service quality in line with ESB’s established service guidelines, demonstrating accountability and commitment to reliable outcomes.
• Actively participate in technical and knowledge-sharing sessions to enhance individual and team capabilities and support continuous learning.
• Foster a collaborative team environment by understanding different perspectives and contributing to continuous workflow improvements.

What Capabilities You’ll Need (Requirements)

• Education: Associate's Degree (D3) or Bachelor’s Degree in Information Systems, Accounting, Management, Business Administration, or a related field.
• Domain Knowledge: Understanding of Enterprise Resource Planning (ERP) processes and workflows.
• Tech Savviness: Mid-to-high technical proficiency, with the ability to explain complex technical concepts in simple and accessible terms.
• Documentation & Process: Familiarity with formal handover documentation, specifically BAST (Berita Acara Serah Terima) and data templating, with a strong commitment to accuracy and process integrity.

Soft Skills:

• Excellent verbal and written communication and stakeholder management skills, with an emphasis on honest communication and building trust.
• Strong problem-solving abilities, high attention to detail, and the ability to work under pressure while adapting to changing priorities.
• High empathy, a customer-centric mindset, and a strong sense of ownership.
• Excellent adaptability and the ability to multitask effectively in a fast-paced environment.

Bonus Points If You Have the Following Skills

• Proficiency in advanced Microsoft Excel / Google Sheets functions (e.g., XLOOKUP, Pivot Tables, Data Validation) to streamline data cleaning and templating accurately and efficiently.
• Prior experience in F&B, Retail, or POS/ERP implementation (especially in Inventory, Recipe, or Accounting modules).
• Hands-on experience with project management or ticketing systems (e.g., Jira, Zendesk, Trello).
• Prior experience in data migration or client onboarding for SaaS products, with the ability to adapt to evolving client needs and operational requirements.