Villa Manager: Guest Experience & Operations Lead

Pengiklan Anonim; Provinsi Bali; On-site; IDR 180,000,000 - 230,000,000; Full time

Job summary

Pengiklan Anonim in Nusa Penida is seeking an experienced Villa Manager to lead daily operations, guest services, and staff management. The role requires proactive leadership, strong hospitality operations, and a commitment to exceptional guest experiences.

The ideal candidate has a D3 in Hospitality or related field, at least 2 years in a managerial capacity, and excellent English. You will manage scheduling, performance, and maintenance while ensuring top service standards.

Qualifications

• Diploma 3 (D3) in Hospitality, Tourism, Business Management, or a related field.
• At least 2 years of experience in a similar managerial position within hospitality, villa, or resort.
• Excellent command of English, both spoken and written.
• Experience in staff scheduling, supervision, and performance management.
• Strong understanding of daily villa operations including housekeeping, guest relations, maintenance, and complaint handling.
• Leadership and interpersonal skills with ability to motivate a diverse team.
• Willing to work flexible hours, including weekends and public holidays.
• Willing to be based in Nusa Penida.

Responsibilities

• Oversee and ensure smooth day-to-day operations of the villa.
• Maintain high standards of personalized guest service and satisfaction.
• Manage and supervise all villa staff, including scheduling, training, and performance evaluation.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Prepare and submit regular operational and performance reports to management.
• Ensure villa facilities and equipment are maintained in excellent condition.
• Coordinate with vendors, contractors, and technicians for preventive and emergency maintenance.
• Monitor operational budgets, inventory, and purchasing requirements.
• Ensure compliance with company policies, safety standards, and local regulations.
• Continuously identify opportunities to improve operational efficiency and guest experience.

Skills

Staff scheduling

Leadership

Guest relations

Problem solving

Organizational skills

Communication

Education

D3 Diploma in Hospitality or related field

Job description

Pengiklan Anonim in Nusa Penida is seeking an experienced Villa Manager to lead daily operations, guest services, and staff management. The role requires proactive leadership, strong hospitality operations, and a commitment to exceptional guest experiences.

The ideal candidate has a D3 in Hospitality or related field, at least 2 years in a managerial capacity, and excellent English. You will manage scheduling, performance, and maintenance while ensuring top service standards.