On-Site Network Engineer - Incident Response & Support

PT. INTERNET PRATAMA INDONESIA TBK; Palembang; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

PT. INTERNET PRATAMA INDONESIA TBK is seeking a Network Infrastructure Engineer to provide on-site technical support and ensure smooth operation of client network infrastructure.

The role requires active on-site standby to promptly respond to incidents and perform preventive and corrective actions. The candidate should have a diploma in computer science or related fields, 3 years of relevant experience, and strong networking knowledge.

Qualifications

• Minimum Diploma of Computer Science/Information Engineering/Information System.
• 3 years experience as Network Infrastructure Engineer.
• Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
• Hands-on experience in troubleshooting hardware and network connectivity issues.
• Strong problem-solving skills with the ability to work independently on-site.
• Good communication and customer service skills.
• Certified with SIM A, CCNA, NSE is a Plus.

Responsibilities

• Act as the primary technical contact at the client site for network-related issues.
• Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
• Assist in the installation, configuration, and testing of new or replacement network equipment.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions.
• Escalate complex issues to senior engineers or backline support when required.
• Coordinate with the client’s IT team and internal support teams to ensure smooth operations

Skills

Networking fundamentals

Troubleshooting

Independent on-site work

Communication

Customer service

SIM A

CCNA

NSE

Education

Diploma of Computer Science/Information Engineering/Information System

Job description

PT. INTERNET PRATAMA INDONESIA TBK is seeking a Network Infrastructure Engineer to provide on-site technical support and ensure smooth operation of client network infrastructure.

The role requires active on-site standby to promptly respond to incidents and perform preventive and corrective actions. The candidate should have a diploma in computer science or related fields, 3 years of relevant experience, and strong networking knowledge.