On-Site Network Support Engineer

PT. INTERNET PRATAMA INDONESIA TBK; Sorong; On-site; IDR 111,600,000 - 156,240,000; Full time

Job summary

PT. INTERNET PRATAMA INDONESIA TBK is seeking an engineer responsible for providing technical support and ensuring smooth operation of network devices at the client site in Sorong, Papua.

This role requires active on-site standby to promptly respond to incidents and to perform preventive and corrective actions. The candidate should have a diploma in CS/IS/Information Engineering with at least 3 years of experience, strong TCP/IP, routing, switching, VLANs, and firewall knowledge, plus hands-on

Qualifications

• Diploma in CS/IS/Information Engineering.
• 3 years of experience as Network Infrastructure Engineer.
• Strong knowledge of TCP/IP, routing, switching, VLANs, firewalls.
• Hands-on troubleshooting of hardware and network connectivity.
• Good communication and customer service skills.
• Willing to be on-site placement in Sorong, Papua.

Responsibilities

• Act as the primary technical contact at the client site for network issues.
• Provide first- and second-level support for network devices.
• Assist in installation, configuration, testing of new or replacement equipment.
• Maintain detailed incident records and resolutions.
• Escalate complex issues to senior engineers or backline support.
• Coordinate with client IT and internal support teams to ensure smooth operations.

Skills

Networking fundamentals

Troubleshooting

Customer service

Communication

Problem solving

Education

Diploma in Computer Science/Information Engineering/Information Systems

Tools

Routers & Switches

Firewalls

Wireless APs

Job description

PT. INTERNET PRATAMA INDONESIA TBK is seeking an engineer responsible for providing technical support and ensuring smooth operation of network devices at the client site in Sorong, Papua.

This role requires active on-site standby to promptly respond to incidents and to perform preventive and corrective actions. The candidate should have a diploma in CS/IS/Information Engineering with at least 3 years of experience, strong TCP/IP, routing, switching, VLANs, and firewall knowledge, plus hands-on