Customer Care Support

Permata Indonesia; Jawa Barat; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

Career development

Collaborative work environment in Bog—

Job summary

Permata Indonesia is seeking a friendly and resourceful Customer Care Associate to join our Bogor office. You will be the primary contact for customers, addressing their needs with professionalism and efficiency to uphold a positive brand image.

This role requires excellent communication, patience, and the ability to handle diverse inquiries. Based in Bogor, you will collaborate with a dedicated team to deliver outstanding service and support customer satisfaction.

Qualifications

• Experience in a customer-facing role, preferably in customer service.
• Excellent verbal and written communication skills.
• Ability to remain patient and professional under pressure.
• Familiarity with common office software and customer management systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Update customer information and interactions in the company’s database.
• Assist with order processing and follow-ups as needed.

Skills

Customer service

Communication

Patience under pressure

CRM software

Attention to detail

Organizational skills

Tools

CRM software

Job description

Our client seeks a friendly and resourceful Customer Care Associate to join their team based in Bogor . You will be the primary point of contact for customers, addressing their needs with professionalism and efficiency. This role requires a strong commitment to customer satisfaction and the ability to handle a variety of inquiries and issues effectively. Working within our Bogor office, you will collaborate with a dedicated team to provide outstanding service and contribute to a positive brand image.

About the Role

Our client seeks a friendly and resourceful Customer Care Associate to join their team based in Bogor . You will be the primary point of contact for customers, addressing their needs with professionalism and efficiency. This role requires a strong commitment to customer satisfaction and the ability to handle a variety of inquiries and issues effectively. Working within our Bogor office, you will collaborate with a dedicated team to provide outstanding service and contribute to a positive brand image.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Update customer information and interactions in the company\'s database.
• Assist with order processing and follow-ups as needed.

Requirements

• Experience in a customer-facing role, preferably in customer service.
• Excellent verbal and written communication skills.
• Ability to remain patient and professional under pressure.
• Familiarity with common office software and customer management systems.
• Strong organizational skills and attention to detail.

Benefits

• Competitive compensation package.
• Health and wellness benefits.
• Paid time off and holidays.
• Opportunities for career development within the company.
• A positive and collaborative work environment in Bogor .