Sales & Customer Care Specialist - Bogor

Pt Senja Karya Rotindo; Bogor; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness benefits

Paid time off

Career development

Collaborative work environment

Job summary

Pt Senja Karya Rotindo in Bogor is seeking a friendly and resourceful Customer Care Associate to join our team. You will be the primary contact for customers, addressing their needs with professionalism and efficiency.

This role emphasizes delivering outstanding service and maintaining a positive brand image in our Bogor office. You will handle inquiries via phone, email, and live chat, provide product information, resolve issues promptly, and update customer records.

Qualifications

• Experience in a customer-facing role, preferably in customer service.
• Excellent verbal and written communication skills.
• Ability to remain patient and professional under pressure.
• Familiarity with common office software and customer management systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Update customer information and interactions in the company's database.
• Assist with order processing and follow-ups as needed.

Skills

Customer-facing

Verbal communication

Written communication

Patience under pressure

Office software

CRM systems

Organizational skills

Attention to detail

Job description

Our client seeks a friendly and resourceful Customer Care Associate to join their team based in Bogor . You will be the primary point of contact for customers, addressing their needs with professionalism and efficiency. This role requires a strong commitment to customer satisfaction and the ability to handle a variety of inquiries and issues effectively. Working within our Bogor office, you will collaborate with a dedicated team to provide outstanding service and contribute to a positive brand image.

About the Role

Our client seeks a friendly and resourceful Customer Care Associate to join their team based in Bogor . You will be the primary point of contact for customers, addressing their needs with professionalism and efficiency. This role requires a strong commitment to customer satisfaction and the ability to handle a variety of inquiries and issues effectively. Working within our Bogor office, you will collaborate with a dedicated team to provide outstanding service and contribute to a positive brand image.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Update customer information and interactions in the company's database.
• Assist with order processing and follow-ups as needed.

Requirements

• Experience in a customer-facing role, preferably in customer service.
• Excellent verbal and written communication skills.
• Ability to remain patient and professional under pressure.
• Familiarity with common office software and customer management systems.
• Strong organizational skills and attention to detail.

Benefits

• Competitive compensation package.
• Health and wellness benefits.
• Paid time off and holidays.
• Opportunities for career development within the company.
• A positive and collaborative work environment in B