Officer Commercial Surabaya

PT Cipta Krida Bahari; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 94,860,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Performance Incentive Scheme

Cars and Transport

Job summary

PT Cipta Krida Bahari in Surabaya, East Java, is seeking a dedicated Commercial Officer to join our expanding logistics team. The role focuses on end-to-end shipping documentation, order processing, and proactive customer communication in a fast-paced environment.

We value strong organizational skills, attention to detail, and a proactive attitude to ensure customer satisfaction. Fresh graduates welcomed, with opportunities for professional development and growth within the company.

Qualifications

• Bachelor’s degree in any field is required.
• 1+ years in Customer Service, Shipping Documentation, or Freight Forwarding (fresh graduates welcome).
• Knowledge of domestic and international shipping procedures and regulations.

Responsibilities

• Handle end-to-end shipping documentation (packing lists, invoices, bill of lading).
• Process customer orders and track shipments for timely delivery.
• Communicate shipment updates and queries with customers proactively.
• Coordinate with operations and finance to ensure smooth service execution.
• Resolve customer complaints and prepare invoicing documentation.
• Act as liaison between finance and customers to ensure timely payments.
• Report customer service performance and metrics to management.

Skills

Customer service

Shipping documentation

Communication

Education

Bachelor’s degree in any field

Job description

We are looking for a dedicated Commercial Officer to join our team at PT Cipta Krida Bahari in Surabaya, East Java. This full-time role is ideal for someone with a strong background in logistics, documentation, and customer service, who thrives in a fast-paced environment and is passionate about delivering exceptional service to clients.

What You’ll Be Doing

Handling end-to-end shipping documentation, including packing lists, invoices, and bill of lading.

Processing customer orders accurately and tracking shipments to ensure timely delivery.

Communicating proactively with customers regarding shipment updates, delays, and queries.

Coordinating with operations, finance, and other departments to ensure smooth execution of services.

Responding to and resolving customer complaints and claims in a professional and timely manner.

Preparing documentation for invoicing in line with customer agreements and internal requirements.

Acting as a liaison between finance and customers to ensure timely payment.

Reporting customer service performance and metrics to management regularly.

What We’re Looking For

Bachelor’s degree in any field, preferably in Management, Business Administration, or a related discipline.

Minimum 1 years of experience in Customer Service, Shipping Documentation, or Freight Forwarding (Fresh Graduates are welcome)

In-depth knowledge of domestic and international shipping procedures and regulations.

Strong organizational skills and attention to detail, with the ability to multitask effectively.

Excellent verbal and written communication skills.

Ability to handle pressure, meet deadlines, and manage various customer needs with patience and professionalism.

A proactive attitude and willingness to go the extra mile to ensure customer satisfaction.

What We Offer

At PT Cipta Krida Bahari, we value our employees and foster a collaborative, supportive work environment. We offer competitive benefits, professional development opportunities, and a strong commitment to employee wellbeing. Join a team where your contributions make a real impact.

We are an expanding regional logistics company with a strong commitment to innovation, technology and service excellence, which provide integrated logistics solutions including project logistics, air freight, sea freight, land freight, custom clearance, warehousing, and distribution management. With more than 33 network coverage all over Indonesia and qualified personnel, CKB Logistics goes the extra miles to support customer growth. We committed to quality and safety of our business process that proved by ISO 9001:2000 and OHSAS 18001:2007 Certification. As part of our growth strategy, we are looking for high caliber and talented individuals to join and grow with us as follows:

We are an expanding regional logistics company with a strong commitment to innovation, technology and service excellence, which provide integrated logistics solutions including project logistics, air freight, sea freight, land freight, custom clearance, warehousing, and distribution management. With more than 33 network coverage all over Indonesia and qualified personnel, CKB Logistics goes the extra miles to support customer growth. We committed to quality and safety of our business process that proved by ISO 9001:2000 and OHSAS 18001:2007 Certification. As part of our growth strategy, we are looking for high caliber and talented individuals to join and grow with us as follows:

Perks and benefits Medical Dental Vision Performance Incentive Scheme, Cars and Transportat