Shipping & Customer Service Specialist

PT Cipta Krida Bahari; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 94,860,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Performance Incentive Scheme

Cars and Transport

Job summary

PT Cipta Krida Bahari in Surabaya, East Java, is seeking a dedicated Commercial Officer to join our expanding logistics team. The role focuses on end-to-end shipping documentation, order processing, and proactive customer communication in a fast-paced environment.

We value strong organizational skills, attention to detail, and a proactive attitude to ensure customer satisfaction. Fresh graduates welcomed, with opportunities for professional development and growth within the company.

Qualifications

• Bachelor’s degree in any field is required.
• 1+ years in Customer Service, Shipping Documentation, or Freight Forwarding (fresh graduates welcome).
• Knowledge of domestic and international shipping procedures and regulations.

Responsibilities

• Handle end-to-end shipping documentation (packing lists, invoices, bill of lading).
• Process customer orders and track shipments for timely delivery.
• Communicate shipment updates and queries with customers proactively.
• Coordinate with operations and finance to ensure smooth service execution.
• Resolve customer complaints and prepare invoicing documentation.
• Act as liaison between finance and customers to ensure timely payments.
• Report customer service performance and metrics to management.

Skills

Customer service

Shipping documentation

Communication

Education

Bachelor’s degree in any field

Job description

PT Cipta Krida Bahari in Surabaya, East Java, is seeking a dedicated Commercial Officer to join our expanding logistics team. The role focuses on end-to-end shipping documentation, order processing, and proactive customer communication in a fast-paced environment.

We value strong organizational skills, attention to detail, and a proactive attitude to ensure customer satisfaction. Fresh graduates welcomed, with opportunities for professional development and growth within the company.