Office Experience & Operations Coordinator

PT Putragaya Wahana; Jakarta Utara; Remote; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Putragaya Wahana is seeking an Operations & Customer Experience Coordinator in Jakarta to manage onboarding and renewals for Virtual Office and workspace solutions. You will handle service requests, coordinate bookings, and maintain strong vendor relationships.

The role requires strong communication, organization, and problem-solving skills, with the ability to work independently and within a team to ensure high-quality facility readiness and customer satisfaction.

Qualifications

• Diploma or Bachelor's degree in management, business, hospitality, or related field.
• Minimum 2 years in customer service, operations, coworking/serviced office, or hospitality.
• Strong communication and relationship management; able to manage multiple stakeholders.
• Organized, detail-oriented, strong problem solver; able to work independently and in a team.

Responsibilities

• Manage customer onboarding and renewals for Virtual Office and workspace solutions.
• Handle customer complaints and service requests.
• Coordinate workspace bookings and occupancy (Hot Desk, Dedicated Desk, Meeting Rooms).
• Manage relationships with business-service vendors and partners (notary, legal, tax, licensing).
• Supervise runner services and daily facility readiness/cleanliness.
• Maintain customer/partner database and operational reporting.

Skills

Communication

Relationship management

Organizational skills

Problem solving

Education

Diploma or Bachelor's degree in Management/Business/Hospitality

Job description

PT Putragaya Wahana is seeking an Operations & Customer Experience Coordinator in Jakarta to manage onboarding and renewals for Virtual Office and workspace solutions. You will handle service requests, coordinate bookings, and maintain strong vendor relationships.

The role requires strong communication, organization, and problem-solving skills, with the ability to work independently and within a team to ensure high-quality facility readiness and customer satisfaction.