Non-Motor Claims Operations Lead

Sunday; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Sunday is hiring for an Assistant Manager Claim non Motor to oversee daily Non-Motor claims operations in Jakarta. You will conduct technical analysis across Property, Engineering, Marine Cargo, Liability, and CPM, coordinating with Loss Adjusters and reviewing complex reports to ensure accurate decisions.

The role requires at least 5 years of Non-Motor claims or loss adjusting experience, strong reading of policy wordings, and excellent negotiation and communication skills.

Qualifications

• Minimum 5 years of experience in Non-Motor Claims or Loss Adjusting, particularly in Property/Engineering/Marine.
• Ability to read and interpret policy wordings (Property, CAR/EAR, MB, Marine Cargo, and Liability).
• Experience working with Loss Adjusters and external parties.
• Strong communication, professionalism, and negotiation skills.
• Ability to lead operational activities and make prompt and accurate technical decisions.
• Disciplined, detail-oriented, and able to work under pressure with tight deadlines.

Responsibilities

• Manage daily Non-Motor claims operations to ensure processes are accurate, promptly, and in line with policy terms and regulations.
• Conduct technical analysis of claims involving Property, Engineering, Marine Cargo, Liability, and CPM.
• Coordinate with Loss Adjusters to monitor case developments, review IA/PR/FR reports, and ensure independent assessments.
• Review policy documents, endorsements, clauses, extensions, and exclusions to ensure accurate claim decisions.
• Communicate professionally with brokers, insurers, and internal stakeholders to ensure timely claim updates.

Skills

Leadership

Negotiation

Communication

Attention to detail

Under pressure

Job description

Sunday is hiring for an Assistant Manager Claim non Motor to oversee daily Non-Motor claims operations in Jakarta. You will conduct technical analysis across Property, Engineering, Marine Cargo, Liability, and CPM, coordinating with Loss Adjusters and reviewing complex reports to ensure accurate decisions.

The role requires at least 5 years of Non-Motor claims or loss adjusting experience, strong reading of policy wordings, and excellent negotiation and communication skills.