Insurance Claims Operations & SLA Analyst

Staffinc; Jakarta Selatan; Sur place; IDR 66 960 000 - 133 920 000; Plein temps

Résumé du poste

Staffinc is seeking an Insurance Claims Coordinator in Jakarta to monitor claims through vendor portals, ensuring SLA compliance and accurate processing of entries.

In this role you will track claim status, identify reasons for rejections or delays, coordinate with brokers, and prepare regular reports on SLA performance and broker issues; you will support daily operations and process improvements.

Responsabilités

• Monitor claim status and identify reasons for rejected or delayed claims.
• Coordinate with insurance brokers to follow up on pending and problematic claims.
• Prepare regular reports on claim status, rejections, delays, and SLA performance.
• Monitor broker performance and report recurring issues.
• Support daily operational activities and process improvements.

Description du poste

Staffinc is seeking an Insurance Claims Coordinator in Jakarta to monitor claims through vendor portals, ensuring SLA compliance and accurate processing of entries.

In this role you will track claim status, identify reasons for rejections or delays, coordinate with brokers, and prepare regular reports on SLA performance and broker issues; you will support daily operations and process improvements.