Non-Motor Claims Analyst: Precision Assessments & Resolution

Mag; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

MAG Insurance in Jakarta is seeking a Claims Analyst to receive, review, and analyze non-motor claim documents across Property, Engineering, and Liability classes, excluding Marine. You will verify document completeness, assess loss causes, determine claim validity, and prepare analysis reports with recommendations for payment or further investigation.

Collaborating with loss adjusters, insureds, SOBs, and internal teams, you will ensure SLA compliance and maintain clear communications

Qualifications

• Bachelor's degree in Engineering (Mechanical/Civil) or Insurance preferred.
• Minimum 2 years of non-motor claim handling experience.
• Strong communication, interpersonal skills, teamwork, and integrity.
• Good understanding of insurance fundamentals.
• Proficient in English, including written English.

Responsibilities

• Receive, review, and analyze claim documents for non-motor insurance (Property, Engineering, Liability, etc.).
• Verify the completeness and validity of claim documents per policy and procedures.
• Analyze cause of loss and assess claim amount to determine validity.
• Coordinate with loss adjusters, SOBs, insured parties, and related parties for information.
• Prepare claim analysis reports and provide recommendations for payment, rejection, or further investigation.
• Ensure processes align with SLA and service standards.
• Maintain clear communication with insured, SOBs, and internal parties.
• Monitor and follow up on claim progress.
• Handle customer complaints and provide appropriate resolutions.

Skills

Good communication

Interpersonal skills

Teamwork

Integrity

English proficiency

Education

Bachelor's degree (Engineering or Insurance)

Job description

MAG Insurance in Jakarta is seeking a Claims Analyst to receive, review, and analyze non-motor claim documents across Property, Engineering, and Liability classes, excluding Marine. You will verify document completeness, assess loss causes, determine claim validity, and prepare analysis reports with recommendations for payment or further investigation.

Collaborating with loss adjusters, insureds, SOBs, and internal teams, you will ensure SLA compliance and maintain clear communications