Guest Experience Lead — Bali (Flexible Hours)

FINNS Global Limited; Tibubeneng; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

An opportunity to work in a world-renw

Growing your skills and the possibilty

Fast growing company

Competitive salary package

FINNS Bali Membership

BPJS and insurance Mandiri healthcare

Job summary

FINNS Beach Club Bali is seeking an organized Guest Experience Coordinator to ensure personalized service for every guest journey on-site in Bali. This role collaborates with FOH, Reservations and Events to deliver a world-class experience.

You will manage guest interactions, collect feedback, and support VIP guests with a proactive, service-minded attitude in a fast-paced environment. The role requires flexibility, weekend/holiday availability, and a professional appearance.

Qualifications

• Proven experience in administrative roles, specializing in data management, scheduling, and workflow coordination.
• Proven experience in customer service, hospitality, or guest-facing role.
• Fluent in English and Bahasa Indonesia.
• Excellent interpersonal and communication skills.
• Confident, service-minded and solution-oriented.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure in a fast-paced environment.
• Willing to work flexible hours, including weekends and holidays.

Responsibilities

• Manage daily GEMs administrative duties, including guest log sheets, incident reports, and feedback databases.
• Serve as a primary point of contact for VIP guests, special requests, and high-priority inquiries.
• Proactively collect and analyze guest feedback to continually elevate service standards.
• Coordinate with Front of House, Reservations, and Event teams to ensure flawless guest journeys.
• Resolve guest complaints and feedback swiftly with grace and professionalism.
• Track, compile, and distribute daily/weekly Guest Satisfaction & Net Promoter Score (NPS) reports to management.
• Maintain organized digital filing systems for VIP profiles, guest preferences, and internal department memos.

Skills

Administrative experience

Data management

Scheduling

Workflow coordination

Customer service

Hospitality

Multitasking

English & Bahasa Indonesia

Job description

FINNS Beach Club Bali is seeking an organized Guest Experience Coordinator to ensure personalized service for every guest journey on-site in Bali. This role collaborates with FOH, Reservations and Events to deliver a world-class experience.

You will manage guest interactions, collect feedback, and support VIP guests with a proactive, service-minded attitude in a fast-paced environment. The role requires flexibility, weekend/holiday availability, and a professional appearance.