Night Front Desk Auditor: Guest Experience & Nightly Audit

PT. Harapan Graha Niaga; Jakarta Utara; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

Solana by SanLiving under PT. Harapan Graha Niaga in Central Jakarta seeks a Front Office Night Auditor for full-time overnight coverage, managing nightly front desk operations and ensuring accurate financial records.

You will audit daily transactions, handle guest services, coordinate with housekeeping, and provide detailed handovers to day shift, contributing to exceptional guest experiences and property security.

Qualifications

• Minimum 2 years' experience as Night Auditor or similar front office role.
• Proficiency with hotel PMS and related software.
• Strong numerical and analytical abilities for auditing.
• Excellent English communication; additional languages are advantageous.

Responsibilities

• Manage all front desk operations during night shift, including guest check-ins, check-outs and room assignments.
• Conduct thorough audits of daily financial transactions, reconciling guest accounts and ensuring accuracy of all charges.
• Prepare and review the night audit report, identifying and resolving discrepancies.
• Handle guest inquiries, complaints and requests with professionalism and courtesy.
• Monitor and update the property management system with accurate guest and reservation information.
• Coordinate with housekeeping and maintenance teams regarding room status and maintenance issues.
• Process guest payments and manage cash handling procedures in accordance with company policies.
• Maintain security and safety standards throughout the property during night hours.
• Provide detailed handover documentation for the day shift team.
• Assist with special requests and ensure guest satisfaction during overnight stays.

Skills

Customer service

Numerical skills

Analytical skills

English communication

Decision making

Problem solving

Time management

Attention to detail

Tools

PMS software

Hotel operations software

Job description

Solana by SanLiving under PT. Harapan Graha Niaga in Central Jakarta seeks a Front Office Night Auditor for full-time overnight coverage, managing nightly front desk operations and ensuring accurate financial records.

You will audit daily transactions, handle guest services, coordinate with housekeeping, and provide detailed handovers to day shift, contributing to exceptional guest experiences and property security.