Night Guest Relations & Front Office Auditor

PT. Harapan Graha Niaga; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Solana SanLiving seeks a Guest Relations Officer for the night shift who also performs Night Audit tasks. You will welcome guests, manage check-in/check-out, and ensure accurate recording of transactions and daily reports.

The role requires at least 2 years in front office or night audit, fluent English, and basic Excel/Sheets use; PMS knowledge is a plus. Coordinate with housekeeping, engineering, and security; night shifts including weekends may apply.

Qualifications

• Minimum 2 years in front office, guest relations, or night audit.
• Communicate in English (written and spoken) for foreign guests.
• Know reservations, check-in/out, payments, and guest records.
• Night audit experience preferred; basic transaction verification helpful.
• Proficient with Excel or Google Sheets; PMS experience is a plus.

Responsibilities

• Welcome guests and handle night check-in, check-out, and arrivals.
• Handle inquiries, reservations, requests, and complaints professionally.
• Provide information about facilities, rules, and surrounding areas.
• Coordinate with housekeeping, engineering, and security to meet guest needs.
• Execute daily transaction closing according to SOP and authority.
• Prepare reports on revenue, occupancy, payments, and incidents during the night shift.
• Maintain confidentiality of guest data and security of money and keys.
• Handle emergencies per procedures and coordinate with relevant staff.

Skills

Front office experience

Night audit

English proficiency

PMS knowledge

Excel / Sheets

Tools

Microsoft Excel

Google Sheets

Job description

Solana SanLiving seeks a Guest Relations Officer for the night shift who also performs Night Audit tasks. You will welcome guests, manage check-in/check-out, and ensure accurate recording of transactions and daily reports.

The role requires at least 2 years in front office or night audit, fluent English, and basic Excel/Sheets use; PMS knowledge is a plus. Coordinate with housekeeping, engineering, and security; night shifts including weekends may apply.