Network Management Analyst (Talent Pool)

PT Chandra Asri Pacific Tbk; Jakarta Pusat; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

Chandra Asri Group is seeking a Network Management Analyst to own hands-on engineering of LAN/WAN, internet and voice/UC services in Indonesia. You will execute complex changes, resolve incidents at L2/L3, and mentor other analysts to uphold best network practices.

The role requires a Bachelor's degree in IT/CS, 5+ years of enterprise networking experience, and proficiency with Cisco/Fortinet/Aruba, SD-WAN, and monitoring tools.

Qualifications

• Bachelor's degree in Computer Science, IT, Telecommunications, or a related field.
• Minimum 5 years of hands-on enterprise networking experience (LAN/WAN, routing, switching, internet and UC/voice).
• Working knowledge of Cisco/Fortinet/Aruba platforms, SD-WAN, and voice/UC environments (PABX, Teams Phone, or equivalent).
• Experience with network monitoring tools (SolarWinds, PRTG, NetBrain).
• Familiar with ITIL incident, problem, and change management.
• Strong communication in Bahasa Indonesia; working-level English for documentation and coordination.

Responsibilities

• Hands-on engineering and operations of LAN, WAN, internet, and voice/UC services in Indonesia.
• Lead L2/L3 incident resolution and mentor junior analysts.
• Perform fault detection, alerting, and corrective actions on network connectivity.
• Monitor performance using network tools; tune thresholds and baselines.
• Coordinate with vendors (Kyndryl, telcos, 3P) and validate vendor work products.

Skills

LAN/WAN

Routing & Switching

Voice/UC

ITIL

Bahasa Indonesia

English for docs

Education

Bachelor's degree in Computer Science / IT / Telecom

Tools

SolarWinds

PRTG

NetBrain

Job description

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore, one of the world’s largest natural resource companies.

Job Purpose

The Network Management Analyst is an individual contributor responsible for hands-on engineering and operations of LAN, WAN, internet, and voice/UC services in the Indonesia environment. The role executes complex changes, leads L2/L3 incident resolution, and mentors Analysts on network practices.

Key Responsibilities

Network Operations:

• Perform fault detection, alerting, and corrective action on LAN/WAN and internet connectivity.
• Monitor availability and performance using network management tools; tune thresholds and baselines.
• Administer and support Move/Add/Change (MAC) on network components.
• Manage network component configuration versioning and golden-config baselines.
• Provide hand-and-feet support for network component deployment when required.

Coordination & Improvement

• Coordinate / oversee Kyndryl, telco, and other 3P vendors on assigned LAN/WAN/voice activities; validate vendor work products.
• Drive RCA on complex incidents; mentor Analysts and contribute to runbook quality.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field.
• Minimum 5 years of hands-on enterprise networking experience covering LAN/WAN, routing, switching, internet, and voice/UC.
• Working knowledge of Cisco / Fortinet / Aruba platforms, SD-WAN, and voice/UC environments (PABX, Teams Phone, or equivalent).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, NetBrain).
• Familiar with ITIL incident, problem, and change management.
• Strong communication in Bahasa Indonesia; working-level English sufficient for documentation, ticket handling, and coordination with regional/3P teams.

If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future.