Senior Network Operations & Incident Analyst

PT Chandra Asri Pacific Tbk; Jakarta Pusat; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

Chandra Asri Group is seeking a Network Management Analyst to own hands-on engineering of LAN/WAN, internet and voice/UC services in Indonesia. You will execute complex changes, resolve incidents at L2/L3, and mentor other analysts to uphold best network practices.

The role requires a Bachelor's degree in IT/CS, 5+ years of enterprise networking experience, and proficiency with Cisco/Fortinet/Aruba, SD-WAN, and monitoring tools.

Qualifications

• Bachelor's degree in Computer Science, IT, Telecommunications, or a related field.
• Minimum 5 years of hands-on enterprise networking experience (LAN/WAN, routing, switching, internet and UC/voice).
• Working knowledge of Cisco/Fortinet/Aruba platforms, SD-WAN, and voice/UC environments (PABX, Teams Phone, or equivalent).
• Experience with network monitoring tools (SolarWinds, PRTG, NetBrain).
• Familiar with ITIL incident, problem, and change management.
• Strong communication in Bahasa Indonesia; working-level English for documentation and coordination.

Responsibilities

• Hands-on engineering and operations of LAN, WAN, internet, and voice/UC services in Indonesia.
• Lead L2/L3 incident resolution and mentor junior analysts.
• Perform fault detection, alerting, and corrective actions on network connectivity.
• Monitor performance using network tools; tune thresholds and baselines.
• Coordinate with vendors (Kyndryl, telcos, 3P) and validate vendor work products.

Skills

LAN/WAN

Routing & Switching

Voice/UC

ITIL

Bahasa Indonesia

English for docs

Education

Bachelor's degree in Computer Science / IT / Telecom

Tools

SolarWinds

PRTG

NetBrain

Job description

Chandra Asri Group is seeking a Network Management Analyst to own hands-on engineering of LAN/WAN, internet and voice/UC services in Indonesia. You will execute complex changes, resolve incidents at L2/L3, and mentor other analysts to uphold best network practices.

The role requires a Bachelor's degree in IT/CS, 5+ years of enterprise networking experience, and proficiency with Cisco/Fortinet/Aruba, SD-WAN, and monitoring tools.