Multi-Site IT Support Engineer — Remote & Onsite

Daewoong Bio Indonesia

Kuta Utara

On-site

IDR 72,000,000 - 108,000,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary

Growth opportunities

Cultural diversity

Job summary

Daewoong Bio Indonesia (DBI) in Bali seeks a hands-on IT support specialist to keep operations across multiple sites running smoothly. You will deliver daily operational IT support, coordinate remote assistance with the Bali IT Lead, and ensure systems such as PMS, POS, CCTV and door locks function reliably while maintaining thorough documentation.

You will work with HQ to implement standard IT practices, manage asset records, and support vendor coordination.

Qualifications

Diploma or Bachelor's in IT-related field.
2+ years IT support experience across multiple sites.
Experience providing first- and second-level IT support remotely and onsite.
Basic network troubleshooting: Wi‑Fi, internet, switches, APs.
Experience with operational systems such as PMS, POS, CCTV, and door locks.
Experience with ITSM or ticketing tools and keeping records.

Responsibilities

Provide daily IT operational support for multiple sites and systems.
Coordinate remote support with onsite Bali IT Lead and HQ.
Troubleshoot Wi‑Fi, internet, switches, and access points; coordinate vendor visits.
Record and follow up on incidents in ITSM; support monthly Bali IT report.
Perform asset verification, license tracking, and report damaged assets.
Follow security controls and document procedures; ensure business continuity.
Maintain site IT documentation, asset inventory, and vendor contacts.