Helpdesk Specialist - Bali IT Support, Flexible & Growth

PT SINAR MANDALA TEKNOLOGI; Denpasar Barat; In loco; IDR 66.960.000 - 100.440.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Certification support

Mentors and training

Career progression

Health and wellness benefits

Dynamic Bali workplace

Access to latest technology

Flexible work arrangements

Descrizione del lavoro

PT SINAR MANDALA TEKNOLOGI is seeking a dedicated Helpdesk professional to join our IT Support team in Denpasar Barat, Bali. This full-time role provides first-line technical support to clients and internal users, helping to resolve issues and ensure smooth IT operations.

The ideal candidate has 1–2 years of helpdesk experience, strong knowledge of Windows/macOS, and solid communication skills in English and Bahasa Indonesia.

Competenze

• High school diploma or equivalent; relevant technical certifications are highly desirable.
• 1–2 years of experience in a helpdesk or IT support role.
• Strong knowledge of Windows and macOS; able to troubleshoot common issues.
• Familiarity with hardware, peripherals, and basic networking concepts.
• Experience with ticketing systems and IT support software.
• Excellent communication and ability to explain technical concepts to non-technical users.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritise support requests in a fast-paced environment.
• Patient, empathetic approach; first-contact resolution.
• Proficiency in English and Bahasa Indonesia; other languages advantageous.

Mansioni

• Respond to user support requests via phone, email, and ticketing systems with professionalism and promptness
• Diagnose, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity
• Provide clear explanations of technical issues to non-technical users
• Document all support tickets and maintain records
• Escalate complex issues to senior staff or specialised teams
• Perform routine maintenance including software updates, driver installations, and system patches
• Assist with user onboarding, including setting up new equipment and accounts
• Maintain high level of customer service while managing multiple requests
• Contribute to creation and maintenance of support documentation and knowledge base
• Collaborate with IT team to identify and implement system improvements

Conoscenze

Communication

Problem-solving

Multitasking

Customer-focused

English & Bahasa Indonesia

Formazione

High school diploma or equivalent

CompTIA A+

Microsoft Certified: Modern Desktop Administrator

Strumenti

Ticketing systems

IT support software

Descrizione del lavoro

PT SINAR MANDALA TEKNOLOGI is seeking a dedicated Helpdesk professional to join our IT Support team in Denpasar Barat, Bali. This full-time role provides first-line technical support to clients and internal users, helping to resolve issues and ensure smooth IT operations.

The ideal candidate has 1–2 years of helpdesk experience, strong knowledge of Windows/macOS, and solid communication skills in English and Bahasa Indonesia.