Monitoring ATM

Balance Innovations; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Brink’s Indonesia memanggil operator monitoring ATM untuk mengawasi status mesin ATM/CRM/CDM secara real-time melalui sistem kami. Peran ini melibatkan identifikasi gangguan, eskalasi ke tim terkait, serta pemenuhan SLA penanganan masalah.

Anda akan berkoordinasi dengan tim FLM/CIT/teknisi untuk mempercepat penanganan, melakukan follow-up hingga mesin kembali normal, dan menyusun laporan performa ATM harian hingga bulanan. Diperlukan kemampuan analisa dasar dan dokumentasi yang akurat.

Responsibilities

• Monitoring status mesin ATM/CRM/CDM secara real-time melalui sistem.
• Mengidentifikasi gangguan dan melakukan eskalasi ke tim terkait.
• Menjaga SLA penanganan gangguan.
• Berkoordinasi dengan tim FLM/CIT/teknisi untuk percepatan penanganan.
• Melakukan follow up hingga mesin kembali normal.
• Menyusun laporan gangguan dan performa ATM (harian/mingguan/bulanan).
• Melakukan analisa awal terhadap penyebab gangguan (troubleshooting basic).
• Memastikan ketersediaan cash ATM melalui koordinasi dengan tim CIT.
• Menjaga akurasi data dan dokumentasi operasional.

Job description

Melakukan monitoring status mesin ATM/CRM/CDM secara real-time melalui sistem. Mengidentifikasi gangguan (down, error, cash out, dll) dan melakukan eskalasi ke tim terkait. Memastikan penanganan gangguan sesuai SLA yang ditentukan. Berkoordinasi dengan tim FLM/CIT/teknisi untuk percepatan penanganan. Melakukan follow up hingga mesin kembali normal (uptime terjaga). Menginput dan mengupdate tiket/incident pada sistem monitoring. Menyusun laporan gangguan dan performa ATM (harian/mingguan/bulanan). Melakukan analisa awal terhadap penyebab gangguan (troubleshooting basic). Memastikan ketersediaan cash ATM melalui koordinasi dengan tim CIT. Menjaga akurasi data dan dokumentasi operasional.

Build a Career with Purpose at Brink’s

For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.