Assistant Manager Operations

Balance Innovations; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Brink's Indonesia sedang mencari Manajer Operasional ATM yang bertanggung jawab menjaga uptime mesin ATM, mengawasi tim monitoring dan teknisi lapangan, serta menyusun jadwal kerja.

Peran ini juga melibatkan pengawasan SLA, koordinasi dengan vendor, pengelolaan cash/logistik, dan penanganan insiden serta eskalasi dengan pelaporan berkala.

Kandidat akan memastikan kepatuhan SOP, evaluasi kinerja tim, dan pemantauan risiko keamanan serta potensi fraud sesuai regulasi.

Qualifications

• Pengalaman operasional ATM atau layanan keuangan terkait.
• Kemampuan analitik, pemantauan SLA, dan kepemimpinan tim.

Responsibilities

• Mengelola Operasional ATM dan uptime mesin.
• Mengawasi tim monitoring dan teknisi lapangan.
• Memonitor SLA dan performa transaksi.
• Penanganan incident & eskalasi serta pelaporan berkala.

Job description

Mengelola Operasional ATM Memastikan seluruh mesin ATM berjalan normal (uptime tinggi) Mengawasi tim monitoring dan teknisi lapangan Supervisi Tim Mengatur jadwal kerja (shift monitoring & teknisi) Memberikan arahan, evaluasi kinerja, dan training tim Monitoring Performa Jaringan ATM Memastikan SLA (Service Level Agreement) tercapai Mengawasi downtime, error, dan performa transaksi Manajemen Vendor Berkoordinasi dengan vendor ATM (maintenance, cash replenishment, dll) Evaluasi kinerja vendor dan memastikan sesuai kontrak Pengelolaan Cash & Logistik Memastikan ketersediaan uang di ATM (tidak cash out) Mengatur distribusi dan pengisian uang Penanganan Incident & Eskalasi Mengambil keputusan saat terjadi gangguan besar Menjadi PIC untuk problem kritis Analisis & Reporting Membuat laporan performa ATM (harian/bulanan) Memberikan rekomendasi peningkatan efisiensi & layanan Compliance & Keamanan Memastikan operasional sesuai SOP dan regulasi bank Mengawasi potensi fraud atau penyalahgunaan ATM

Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve - powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team - committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you. Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know - we're here to support you every step of the way.