Migration Administrative Assistant — Client Success & Coordination

PT Active Study Indonesia; Denpasar; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Migration Launchpad is seeking an Administrative Officer to support visa applications and client consultations in Bali. You will manage the leads pipeline, schedule strategy sessions with migration experts, and assist with document preparation and application support.

Excellent English communication, organization, and initiative are essential. You will be part of a proactive team helping clients navigate visas, with responsibilities spanning lead nurturing, checklists, document compilation, and

Qualifications

• Excellent English communication skills (written and verbal).
• Proactive, organized, and detail-oriented.
• Strong interpersonal and customer service skills.
• Able to work independently and take initiative.
• Previous experience in administration, customer service, or sales support is a plus.

Responsibilities

• Maintaining pipeline health — monitor leads to ensure proper categorisation and stage.
• Booking strategy sessions — contact qualified leads and schedule strategy sessions with migration experts.
• Rescheduling consultations — follow up with leads and arrange a new time.
• Confirmations & reminders — verify availability and send timely reminders.
• Nurturing leads — prompt migration experts to follow up or follow up yourself.
• Recording & reporting — document outcomes and track bookings and conversions.
• Preparing checklists — list documents required for each client matter.
• Compiling documents — organise client files in shared Drive.
• Drafting and preparing documents — assist with statements, forms, and supporting docs.
• Application support — preparing and completing applications (Visa, Skills Assessment).
• Correspondence — drafting emails and client communications.

Skills

English communication

Organizational skills

Attention to detail

Interpersonal skills

Customer service

Initiative

Independent work

Job description

Migration Launchpad is seeking an Administrative Officer to support visa applications and client consultations in Bali. You will manage the leads pipeline, schedule strategy sessions with migration experts, and assist with document preparation and application support.

Excellent English communication, organization, and initiative are essential. You will be part of a proactive team helping clients navigate visas, with responsibilities spanning lead nurturing, checklists, document compilation, and