Administrative Assistant (Migration)

PT Active Study Indonesia; Denpasar; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Migration Launchpad is seeking an Administrative Officer to support visa applications and client consultations in Bali. You will manage the leads pipeline, schedule strategy sessions with migration experts, and assist with document preparation and application support.

Excellent English communication, organization, and initiative are essential. You will be part of a proactive team helping clients navigate visas, with responsibilities spanning lead nurturing, checklists, document compilation, and

Qualifications

• Excellent English communication skills (written and verbal).
• Proactive, organized, and detail-oriented.
• Strong interpersonal and customer service skills.
• Able to work independently and take initiative.
• Previous experience in administration, customer service, or sales support is a plus.

Responsibilities

• Maintaining pipeline health — monitor leads to ensure proper categorisation and stage.
• Booking strategy sessions — contact qualified leads and schedule strategy sessions with migration experts.
• Rescheduling consultations — follow up with leads and arrange a new time.
• Confirmations & reminders — verify availability and send timely reminders.
• Nurturing leads — prompt migration experts to follow up or follow up yourself.
• Recording & reporting — document outcomes and track bookings and conversions.
• Preparing checklists — list documents required for each client matter.
• Compiling documents — organise client files in shared Drive.
• Drafting and preparing documents — assist with statements, forms, and supporting docs.
• Application support — preparing and completing applications (Visa, Skills Assessment).
• Correspondence — drafting emails and client communications.

Skills

English communication

Organizational skills

Attention to detail

Interpersonal skills

Customer service

Initiative

Independent work

Job description

Administrative Assistant - Migration Launchpad

Are you an organized and proactive individual with excellent communication skills? Do you enjoy connecting with people and helping them take the next step toward their goals? If yes, we’d love to have you on our team!

About Us:

Migration Launchpad is part of Active Study Global, a Perth-based organization dedicated to supporting individuals and families with their visa applications, from partner and sponsorship visas to skilled migration. We take pride in providing clear guidance and personalized assistance to make each client’s migration journey as smooth as possible.

Job Title: Administrative Officer

Employment Type: Full Time

Key Responsibilities:

Maintaining pipeline health — monitor the leads pipeline daily to ensure every lead is correctly categorised and sitting in the right stage, flagging anything that has stalled, been misplaced, or slipped through the cracks

Booking strategy sessions — contact qualified leads that come through the Typeform enquiry or via team referrals, and schedule a time for their strategy session with one of our migration experts

Rescheduling consultations — follow up with leads who miss their scheduled consultation and arrange a new time

Confirmations & reminders — confirm each lead's availability ahead of their booking, check the allocated time still suits them, send timely reminders in the lead-up, and rearrange the appointment where a client can no longer attend

Nurturing leads — keep leads warm throughout: prompt migration experts to follow up where needed or follow up directly yourself, checking in on whether leads have roadblocks, need a second consultation, require further information, or are ready to proceed

Recording & reporting — note the outcome of each consultation (qualified or unqualified), track whether leads responded, and maintain accurate records of booking numbers and conversion for reporting

Preparing checklists — issue a clear list of the documents required for each client's matter

Compiling documents — organise all documentation neatly within the shared Drive, keeping each client's file accurate (correctly named and in the required format), up to date and easy for the migration experts to work from

Drafting and preparing documents — assist with statements, forms, and other supporting documents

Application support — preparing and completing applications (Visa, Skills Assessment, etc.)

Correspondence — drafting emails and client communications

Requirements:

Excellent English communication skills (written and verbal) — mandatory.

Proactive, organized, and detail-oriented.

Strong interpersonal and customer service skills.

Able to work independently and take initiative.

Previous experience in administration, customer service, or sales support is a plus.

Why Join Us:

At Migration Launchpad, you’ll be part of a passionate and supportive team that helps people achieve their migration goals. We offer opportunities for growth, a collaborative work environment, and the chance to make a real impact on people’s lives every day.