Micro Quality Control Junior Analyst

Dexa Group; Bekasi; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

HSBC is seeking a Staff Fulfillment and Validation Analyst in Jakarta Selatan to support International Wealth and Premier Banking operations. The role involves handling email-based customer requests, validating documents, and coordinating with banking operations to ensure accuracy and timely processing.

Candidates should have knowledge of banking products, strong presentation and supervision skills, and fluent English (written and spoken).

Qualifications

• Good knowledge of banking products and features.
• Presentation and supervision skills.
• English skills both written and oral.

Responsibilities

• Managing unsecured mails on supporting documents and handling related customer requests.
• RMS follow up, approvals and admin: supporting service team to validate requests for accuracy and completeness prior to execution by Banking ops or Card ops.
• Answering queries from service team related to Authorization process and managing acquiring bank for cancelling transactions.

Skills

English language (oral & written)

Job description

Staff Fulfillment and Validation Analyst

Staff Fulfillment and Validation Analyst
Location:
Jakarta Selatan, Jakarta, ID, 12560
Brand: HSBC
Area of Interest:
Closing Date:
Date: 1 Sept 2026
**Job description**
**Some careers shine brighter than others**
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

**Responsibilities:**

• Managing unsecured mails on supporting documents, receiving dan sending email related customer request.
• RMS Follow Up, Approval & admin: Supporting service team to validate request customer to ensure accuracy & completeness prior execution by Banking ops or Card ops
• Authorization : Answering queries from service team related to Authorization process & managing acquiring bank for cancelling transcation. Involving contact center project to increase IVR & Digital channel penetration (Regeneration PIN CCIS & Report).

**To be successful in this role, you should meet the following requirements:**

• Good knowledge in banking product & feature
• Presentation & supervision skills
• English skills both written & oral.
• Understand the Contact Centre flow process & expected outcomes.
• Knowledge of the Contact