Staff Quality Asurrance

Pt Citra Rasa Betawi; Jawa Barat; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

HSBC is seeking a Staff Fulfillment and Validation Analyst in Jakarta Selatan to support customer document handling, email-based requests, and authorization workflows. The role emphasizes accuracy, process understanding, and collaboration with Banking ops and Card ops teams.

The incumbent will work with English communication, knowledge of banking products, and familiarity with contact center environments to ensure compliant and timely service delivery.

Qualifications

• Good knowledge in banking product & feature.
• Presentation & supervision skills.
• English skills both written & oral.
• Understand the Contact Centre flow process & expected outcomes.
• Knowledge of the Contact Centre environment & technology.

Responsibilities

• Managing unsecured mails on supporting documents, receiving dan sending email related customer request.
• RMS Follow Up, Approval & admin: Supporting service team to validate request customer to ensure accuracy & completeness prior execution by Banking ops or Card ops.
• Authorization: Answering queries from service team related to Authorization process & managing acquiring bank for cancelling transcation.

Skills

Banking product knowledge

Presentation skills

English proficiency

Contact center knowledge

Contact center processes

Job description

Staff Fulfillment and Validation Analyst

Staff Fulfillment and Validation Analyst
Location:
Jakarta Selatan, Jakarta, ID, 12560
Brand: HSBC
Area of Interest:
Closing Date:
Date: 1 Sept 2026
**Job description**
**Some careers shine brighter than others**
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

**Responsibilities:**

• Managing unsecured mails on supporting documents, receiving dan sending email related customer request.
• RMS Follow Up, Approval & admin:*Supporting service team to validate request customer to ensure accuracy & completeness prior execution by Banking ops or Card ops
• Authorization :*Answering queries from service team related to Authorization process & managing acquiring bank for cancelling transcation. Involving contact center project to increase IVR & Digital channel penetration (Regeneration PIN CCIS & Report).

**To be successful in this role, you should meet the following requirements:**

• Good knowledge in banking product & feature
• Presentation & supervision skills
• English skills both written & oral.
• Understand the Contact Centre flow process & expected outcomes.
• Knowledge of the Contact Centre environment & technology

**You'll achieve more at HSBC**
HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at at the time of your application, so that we can support you through your recruitment journey.