Metallurgist Tembaga: Optimasi Proses & Qa/Qc

Pt Kawat Mas Prakasa; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC in Jakarta Selatan seeks a Staff Fulfillment and Validation Analyst to manage unsecured mails on supporting documents and respond to customer email requests. The role supports validating requests for accuracy before processing by Banking Ops or Card Ops.

You will handle authorization queries, coordinate with acquiring banks for transaction cancellations, and participate in Contact Centre projects to enhance IVR and digital channels, leveraging banking product knowledge and strong

Qualifications

• Good knowledge of banking products & features.
• Presentation and supervision skills.
• English skills (written & spoken).
• Understanding of Contact Centre flow and outcomes.
• Knowledge of Contact Centre environment & technology.

Responsibilities

• Manage unsecured mails on supporting documents and handle related customer emails.
• Support service team to validate requests for accuracy before execution by Banking Ops or Card Ops.
• Answer queries from service teams about Authorization and coordinate with acquiring banks for transaction cancellations; engage in IVR and digital channel improvements.

Skills

Banking product knowledge

Presentation skills

English proficiency

Contact Centre understanding

Technology/system knowledge

Job description

Staff Fulfillment and Validation Analyst

Staff Fulfillment and Validation Analyst
Location:
Jakarta Selatan, Jakarta, ID, 12560
Brand: HSBC
Area of Interest:
Closing Date:
Date: 1 Sept 2026
**Job description**
**Some careers shine brighter than others**
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
**Responsibilities:**
+ Managing unsecured mails on supporting documents, receiving dan sending email related customer request.
+ RMS Follow Up, Approval & admin:*Supporting service team to validate request customer to ensure accuracy & completeness prior execution by Banking ops or Card ops
+ Authorization :*Answering queries from service team related to Authorization process & managing acquiring bank for cancelling transcation. Involving contact center project to increase IVR & Digital channel penetration (Regeneration PIN CCIS & Report).
**To be successful in this role, you should meet the following requirements:**
+ Good knowledge in banking product & feature
+ Presentation & supervision skills
+ English skills both written & oral.
+ Understand the Contact Centre flow process & expected outcomes.
+ Knowledge of the Contact Centre environment & technology
**You'll achieve more at HSBC**
HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at at the time of your application, so that we can support you through your recruitment journey.