Melayu-speaking Customer Service - Jogja (High Salary, Open for Fresh Graduate)

Teleperformance; Sleman; On-site; IDR 50,220,000 - 72,540,000; Full time

Benefits offered by this job

Very high salary

Performance incentives

Overtime allowances

Holiday pay

Job summary

Teleperformance in Yogyakarta (Jogja), Indonesia, seeks a Malay-speaking Customer Service representative to handle chats, emails, and calls for Malaysian customers. Fresh graduates are welcome and you will join an international, high-energy team at our Yogyakarta site.

You will resolve basic technical questions with scripts, escalate urgent issues, and work across shifting schedules to meet performance targets. Willingness to relocate to Yogyakarta is required.

Qualifications

• Diploma or bachelor's degree in any field.
• Strong Bahasa Melayu skills (written & spoken) - Level B2/C1.
• Intermediate English skills - Level B1-B2.

Responsibilities

• Chat, email, and call customers to resolve questions.
• Handle basic technical issues using provided scripts.
• Escalate important matters when needed.
• Aim to meet performance goals as part of an international team.

Skills

Bahasa Melayu

English

Customer service

Education

Diploma or Bachelor's degree

Job description

Melayu-speaking Customer Service - Jogja (High Salary, Open for Fresh Graduate)

Just graduated? Love helping people? Fluent in Bahasa Melayu and English?
This is your moment to shine. You'll be handling Malaysian customers by using chats, emails, and calls with our Yogyakarta team!
This position is for Malay-speaking Customer Sevice (WFO - Yogyakarta Site)

What You’ll Do:

Chat, send email, and call customers and solve their questions in an online transportation with care.

Handle basic technical issues (we provide scripts!).

Escalate important matters when needed.

Hit performance goals (we’ll help you get there!)

Be part of an International supportive and high-energy team!

What We’re Looking For:

Minimum diploma or bachelor's degree in any field.

Strong Bahasa Melayu skills (written & spoken, Level B2 Upper Intermediate - C1 Advanced) - tested in recruitment.

Intermediate English skills (Level B1 - B2) - tested in recruitment.

Fresh graduates are welcome to apply!

Willing to work on a shifting schedule, as we operate with 24/7 operational hours.

Good problem-solving and multitasking skills.

Able to type 50+ words per minute is a plus.

Fast learner, independent, and ready to work.

Willing to relocate to Yogyakarta.

Available to start in November 2026.

What You’ll Get:

Very high salary (far above Jogja UMR).

Monthly performance incentives & project allowance.

Shifting & overtime allowances (excluded from the basic package).

Holiday pay if working on public holidays.

Other benefits will be informed during the recruitment process.

Your application will include the following questions:

Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia? Berapa gaji bulanan yang kamu inginkan? Kualifikasi mana yang kamu miliki? Bagaimana kamu menilai kemampuan bahasa Inggrismu? Bahasa apa saja di bawah ini yang fasih kamu gunakan? Apakah kamu bersedia bekerja di luar jam kerja biasa saat dibutuhkan? (cth. akhir pekan, malam hari, hari libur nasional) Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?