Malay-Speaking Customer Support Pro – Fresh Grads Welcome (Jogja)

Teleperformance; Sleman; On-site; IDR 50,220,000 - 72,540,000; Full time

Benefits offered by this job

Very high salary

Performance incentives

Overtime allowances

Holiday pay

Job summary

Teleperformance in Yogyakarta (Jogja), Indonesia, seeks a Malay-speaking Customer Service representative to handle chats, emails, and calls for Malaysian customers. Fresh graduates are welcome and you will join an international, high-energy team at our Yogyakarta site.

You will resolve basic technical questions with scripts, escalate urgent issues, and work across shifting schedules to meet performance targets. Willingness to relocate to Yogyakarta is required.

Qualifications

• Diploma or bachelor's degree in any field.
• Strong Bahasa Melayu skills (written & spoken) - Level B2/C1.
• Intermediate English skills - Level B1-B2.

Responsibilities

• Chat, email, and call customers to resolve questions.
• Handle basic technical issues using provided scripts.
• Escalate important matters when needed.
• Aim to meet performance goals as part of an international team.

Skills

Bahasa Melayu

English

Customer service

Education

Diploma or Bachelor's degree

Job description

Teleperformance in Yogyakarta (Jogja), Indonesia, seeks a Malay-speaking Customer Service representative to handle chats, emails, and calls for Malaysian customers. Fresh graduates are welcome and you will join an international, high-energy team at our Yogyakarta site.

You will resolve basic technical questions with scripts, escalate urgent issues, and work across shifting schedules to meet performance targets. Willingness to relocate to Yogyakarta is required.