Marketplace Admin

Catalyst Tech; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 450,450,450 - 630,630,630; Full time

Job summary

Catalyst Tech is seeking a Marketplace Admin to ensure smooth operations of our e-commerce platforms in Surabaya, Indonesia. The role involves managing customer interactions, handling orders, and collaborating with internal teams to enhance customer satisfaction.

Ideal candidates will hold a Bachelor's degree, be proficient with Excel and marketplace platforms, and have at least 2 years of related experience. The position may require shift work, including weekends.

Qualifications

• Bachelor's degree in a relevant field.
• Proficient in Excel and Google Sheets.
• Minimum 2 years experience in e-commerce.

Responsibilities

• Manage day-to-day operations of marketplace activities.
• Prepare and update daily order lists.
• Coordinate with warehouse for timely fulfillment.
• Monitor order timelines to prevent cancellations.
• Inform customers about promotions.

Skills

Customer communication

Excel/Google Sheets

Marketplace platforms

Collaboration

Education

Bachelor's degree in related fields

Job description

As a Marketplace Admin, you will be responsible for ensuring smooth operations across our e-commerce platforms. You will play a key role in managing customer interactions, handling orders, and coordinating with internal teams to deliver excellent service and drive customer satisfaction.

Job Description

• Responsible and accountable for the day-to-day operations of marketplace activities, including customer chat handling, order listing, and issue resolution.
• Prepare and update daily order lists, then coordinate with the warehouse team to ensure smooth and timely fulfillment.
• Monitor order timelines to prevent automatic cancellations and ensure customers receive their purchases on time.
• Work closely with internal teams (warehouse, shipping, customer service, etc.) to solve any order-related issues.
• Keep customers informed about ongoing promotions and campaigns across marketplace platforms.
• Maximize available offers to help drive sales and improve customer satisfaction.

Requirements

• Bachelor's degree in related fields.
• Proficient in Excel/Google Sheets and marketplace platforms.
• Strong communication and collaboration skills.
• Ability to work effectively and efficiently in a fast-paced environment.
• Willing to work in shifts, including weekends and public holidays if needed.
• Interest in fashion and retail industry.
• A good understanding of Customer Service operations, with previous experience in the e-commerce industry being a plus point.
• Minimum 2 years experience in the same field.