Marketplace Admin

BukuWarung; Jakarta Pusat; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

BukuWarung seeks a proactive Shopee Admin to be the front line of our Shopee store. You will guide buyers, convert orders, and keep customers happy through precise handling of chats, listings, and reviews.

In this role you’ll manage order processing, respond to inquiries, update product data, and support our AI assistant with current promos and pricing, all while meeting daily/weekly store health targets.

Qualifications

• Bachelor’s degree is required.
• Proactive: take initiative to reach out to buyers and follow up.
• Prior marketplace/Shopee admin or e-commerce operations experience is a plus.
• Comfortable using Shopee Seller Centre chat, orders, and listing tools.
• Strong written Bahasa Indonesia and service-oriented communication.
• Detail-oriented with spreadsheets (Google Sheets / Excel).
• Willing to work flexible hours, including evenings or weekends, 40 hours/week.

Responsibilities

• Engage potential buyers via Shopee Chat before orders are placed.
• Follow up on placed-but-unpaid orders to improve conversion.
• Maintain high chat reply rate and fast response time.
• Reply to product reviews professionally to protect store reputation.
• Align Shopee AI assistant with current product context, promos, and pricing.
• Process incoming orders promptly and update order status.
• Create and update product listings with accurate data.
• Monitor stock levels and apply vouchers/promos as directed.
• Maintain daily/weekly operational records and monitor store health metrics.

Skills

Proactive

Marketplace admin

Shopee Seller Centre

Bahasa Indonesia

Spreadsheets

Education

Bachelor’s degree

Tools

Shopee Seller Centre

Job description

Role Summary

The Shopee Admin is the front line of BukuAgen’s Shopee store — the person buyers talk to before, during, and after a purchase. Beyond processing orders, this role actively helps close sales: guiding potential buyers to a decision, converting placed orders into paid orders, and keeping the store responsive, well-reviewed, and healthy. You play a direct part in the store’s conversion rate and customer experience.

Key Responsibilities

• Pre-Sales Chat: Engage potential buyers via Shopee Chat before an order is placed — answer product questions, address hesitations, and help them decide to buy.

• Order-to-Paid Conversion: Follow up on placed-but-unpaid orders to improve the order-to-paid conversion rate, reminding and assisting buyers to complete payment.

• Chat Responsiveness: Maintain a high chat reply rate and fast response time across all buyer conversations.

• Review Management: Reply to product reviews professionally — thank buyers, address concerns, and protect the store’s reputation.

• Shopee AI Assistant: Help keep the Shopee AI assistant aligned with current business context — products, promos, pricing, and standard answers — so automated replies stay accurate.

• Order Processing: Process incoming orders promptly — confirm, arrange shipment/EDC device fulfillment, and update order status to keep fulfillment metrics on target.

• Listing Maintenance: Create and update product listings — titles, descriptions, images, prices, stock, and variations — keeping information accurate and consistent.

• Stock & Promotions: Monitor stock levels for EDC devices and related SKUs, flag low or out-of-stock items, and apply vouchers, flash sales, and promos as directed.

• Reporting & Store Health: Maintain daily/weekly operational records and monitor store health metrics (rating, response rate, late shipment, penalty points), escalating issues early.

Requirements

• Bachelor’s degree.

• Proactive: takes initiative to reach out to buyers and follow up rather than waiting for issues to surface.

• Prior experience as a marketplace/Shopee admin or in e-commerce operations / customer service is a plus.

• Comfortable working inside Shopee Seller Centre and its chat, order, and listing tools.

• Strong written Bahasa Indonesia and a persuasive, service-oriented communication style.

• Detail-oriented and comfortable with spreadsheets (Google Sheets / Excel).

• Ready for flexible working-hour scheduling, including evenings or weekends, while still working 40 hours/week.

What Success Looks Like

• Chat reply rate and response speed consistently meet or beat Shopee targets.

• Pre-sales conversations measurably help buyers decide, contributing to a higher store conversion rate.

• Order-to-paid conversion improves through consistent follow-up on unpaid orders.

• Product reviews are answered promptly and the Shopee AI assistant stays accurate and on-brand.

• Orders are processed within SLA and store health metrics remain in the green.