Mandarin-Speaking Customer Service Representative

PT Niuancong Health Management; Jakarta Utara; Presencial; IDR 50.220.000 - 72.540.000; Jornada completa

Descripción de la vacante

PT Niuancong Health Management is seeking a Mandarin-speaking Customer Service Representative to join our team in Jakarta. You will handle inquiries across WhatsApp, phone, and email, ensuring accurate product information and timely order follow-ups.

You will report to the Head Office in China and assist with sales-related reporting and administrative tasks. The role requires Mandarin proficiency, strong communication skills, and the ability to work both independently and in a team in a

Formación

• Diploma (D3) or Bachelor's Degree (S1) preferred.
• Proficient in Mandarin (spoken and written).
• Good communication and customer service skills.
• Proficient in Microsoft Office.
• Detail-oriented and able to work independently and in a team.

Responsabilidades

• Respond to customer inquiries via WhatsApp, phone, email and other channels.
• Provide accurate information about products and services.
• Follow up on customer orders and coordinate with internal teams.
• Communicate with the Head Office in China regarding reports and customer data.
• Prepare and submit customer and sales reports to the Head Office on time.
• Handle customer complaints professionally and maintain satisfaction.
• Assist Marketing and Business Development with admin tasks and documentation.

Conocimientos

Mandarin

Customer service

Communication

Microsoft Office

Educación

Diploma or Bachelor’s degree

Herramientas

Microsoft Office

Descripción del empleo

PT Niuancong Health Management is looking for a dedicated and customer-oriented professional to join our team as a Mandarin-Speaking Customer Service Representative.

Job Responsibilities

Respond to customer inquiries via WhatsApp, phone, email, and other communication channels.

Provide accurate information about the company's products and services.

Follow up on customer orders and coordinate with internal teams.

Communicate directly with the Head Office in China regarding customer information, product purchase records, and other required reports.

Prepare and submit customer and sales-related reports to the Head Office in a timely and accurate manner.

Handle customer complaints professionally and maintain customer satisfaction.

Assist the Marketing and Business Development teams with administrative tasks and documentation.

Requirements

Diploma (D3) or Bachelor's Degree (S1) in any discipline is preferred.

Proficient in Mandarin (spoken and written).

Good communication and customer service skills.

Proficient in Microsoft Office.

Responsible, detail-oriented, and able to work both independently and as part of a team.

Employment Type

Full-Time

Work Location

BPJS Health & Employment Insurance