SENIOR CUSTOMER SERVICE

PT Canai Indonesia International; Jakarta Barat; On-site; IDR 48,000,000 - 72,000,000; Full time

Benefits offered by this job

BPJS Health and Employment

THR

Supportive working environment

Opportunity to grow with the company

Job summary

PT Canai Indonesia International in West Jakarta (Soho Capital) is seeking a customer service professional to be the first point of contact for our customers, ensuring inquiries are handled quickly, accurately, and with a friendly approach.

You will handle inquiries across channels, provide product information, resolve complaints, and coordinate with other departments to deliver a seamless customer experience.

Qualifications

• Bachelor's degree in any major.
• Minimum 1 year of experience in Customer Service.
• Mandarin (spoken and written) is a plus.
• Proficient in Microsoft Office.
• Strong communication and interpersonal skills.
• Friendly, detail-oriented, and customer-focused.

Responsibilities

• Handle customer inquiries through various communication channels
• Provide accurate information about products and services
• Respond to customer complaints and provide solutions
• Follow up on customer requests and concerns
• Maintain accurate customer records and documentation
• Coordinate with relevant departments to resolve customer issues
• Ensure a positive and satisfying customer experience

Skills

Communication

Interpersonal skills

Customer service

Detail-oriented

Education

Bachelor's degree in any major

Tools

Microsoft Office

Job description

PT Canai Indonesia International is looking for a Customer Service to join our team in West Jakarta (Soho Capital). You will be the first point of contact for our customers, making sure every inquiry and concern is handled quickly, accurately, and with a friendly approach.

Job Responsibilities

• Handle customer inquiries through various communication channels
• Provide accurate information about products and services
• Respond to customer complaints and provide solutions
• Follow up on customer requests and concerns
• Maintain accurate customer records and documentation
• Coordinate with relevant departments to resolve customer issues
• Ensure a positive and satisfying customer experience

Requirements

• Bachelor's degree in any major
• Minimum 1 year of experience in Customer Service
• Mandarin (spoken and written) is a plus
• Proficient in Microsoft Office
• Strong communication and interpersonal skills
• Friendly, detail-oriented, and customer-focused

What We Offer

• BPJS Health and Employment
• THR
• Supportive working environment
• Opportunity to grow with the company